Implementation of e-government Through the My Retribution Application in Sidoarjo Regency
Penerapan e-government Melalui Aplikasi My Retribusi Di Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.9574Keywords:
e-government, public services, digitalization of government, good governance, Sidoarjo RegencyAbstract
The study was conducted using qualitative methods with a descriptive approach to examine the implementation of the My Retribution application developed by the Regional Tax and Retribution Management Agency (BPPD) of Sidoarjo Regency. The research findings indicate that the My Retribution application has successfully increased the efficiency of regional retribution services by reducing administrative processes, reducing complicated bureaucracy, and increasing transparency in retribution management. This application allows the public to access retribution services online, reducing waiting times, and minimizing unnecessary direct contact. However, several obstacles were still encountered in its implementation, including limited access to technology for some communities and a lack of intensity of socialization regarding the application's use. This study concludes that the implementation of the My Retribution application is a strategic step in an effort to realize a good governance system based on e-government.
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