Quality of Patient Health Services at the Integrated Cancer Service Installation (IPKT) of the Sidoarjo District General Hospital
Kualitas Pelayanan Kesehatan Pasien di Instansi Pelayanan Kanker Terpadu (IPKT) Rumah Sakit Umum Daerah Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.2650Keywords:
Quality, Service, Patient HealthAbstract
Health is very important for every human being to carry out daily activities. Health is a healthy state, both physically, mentally, spiritually and socially which enables everyone to live productively socially and economically. Health services are efforts that organize individually or collectively in organizations and improve health, maintain and cure diseases and also restore the health of individuals, groups, families or the public. The purpose was to determine the quality of health services at the Integrated Cancer Service Installation (IPKT) Sidoarjo District General Hospital using a descriptive qualitative method with an approach through observation and interviews and using primary and secondary data types. In this study, the authors used a purposive sampling technique. The theory used in this study is the theory of effectiveness according to Parasuraman, Zeithami, Berry (1988)which has several indicators, including tangibles, reliability, responsiveness, assurance, and empathy.
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