EFEKTIVITAS PROGRAM PELAYANAN JA EFFECTIVENESS OF THE NATIONAL HEALTH INSURANCE SERVICE PROGRAM (Study at the Gempol Community Health Center, Gempol District, Pasuruan Regency)

Abstract

This study aims to determine and describe the Quality of National Health Insurance Services (Study at Gempol Health Center, Gempol District, Pasuruan Regency). The type of research is descriptive qualitative research. Data collection techniques were carried out through observation, interviews and documentation. Determination of informants in this study using purposive sampling technique. Data analysis was carried out with data collection techniques, data reduction, data presentation, and then drawing conclusions. The results of this study indicate that the quality of the National Health Insurance Service at Gempol Health Center is; Reliability for its employees is actually no problem. However, these problems occur more to the number of human resources that are not adequate. Guarantees and Assurances have been carried out as stipulated. Tangible in the supply of physical facilities and infrastructure at the Gempol Health Center is still lacking. The empathy held by Gempol Health Center employees has been going well.