Analysis of Public Satisfaction with Public Services in Banjarasri Village, Tanggulangin District, Sidoarjo District
Analisis Kepuasan Masyarakat terhadap Layanan Publik di Desa Banjarasri Kecamatan Tanggulangin Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.1511Keywords:
Community satisfaction, Public services, BureaucracyAbstract
This study aims to determine the level of community satisfaction with public services in the Banjarasri Village Government, Tanggulangin District, Sidoarjo Regency. The data collected in this study is qualitative data, data collection, data reduction, data presentation, and drawing conclusions. The results of all categories in the research variables were satisfied, except for the service time variable, which was neutral, which means that the public service in Banjarasri Village, Tanggulangin District, Sidoarjo Regency needs to be improved again during service time. The purpose of this study was to determine community satisfaction with public services in Banjarasri Village, Tanggulangin District, Sidoarjo Regency. This activity uses a qualitative descriptive design or design, namely a mix of qualitative and quantitative to determine and describe community satisfaction with services. Respondents were selected randomly (purposive sampling) which was determined according to the coverage area of each service unit.
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