Organizational Communication in Handling Customer Complains at the Company PT Hisamitsu Pharma Indonesia
Komunikasi Organisasi dalam Menangani Komplain Pelanggan di Perusahaan PT Hisamitsu Pharma Indonesia
DOI:
https://doi.org/10.21070/ups.1289Keywords:
Communication, Organization, HandlingAbstract
The discussion on the science of communication is very broad, including the theory of organizational communication contained in this study. Not only organizational communication theory is included in the discussion of communication science but there are still many, but this time this research only discusses organizational communication. There are many out there individual interactions that involve many parties so that this individual interaction is called an organization where an organization involves many parties but has one goal which among them is to achieve a goal to achieve success, a goal that does not only need a theory and material but also need action and a handling if there is a disturbance in this organization. One of the disturbances is a complaint from a user or customer of this organization.
Downloads
References
D. P. Kussanti, “Optimalisasi Komunikasi Organisasi Pada Perusahaan di Masa Pandemik Covid-19 (Approaches and Processes: Katherine Miller),” JURNAL PUBLIC RELATIONS- JPR, vol. 1, no. 1, pp. 1-4, 2020.
Y. Rosilawati, “EMPLOYEE BRANDING SEBAGAI STRATEGI KOMUNIKASI ORGANISASI UNTUK MENGKOMUNIKASIKAN CITRA MEREK (BRAND-IMAGE),” Jurnal Ilmu Komunikasi, vol. 6, no. 3, pp. 153-161, 2008.
F. P. Mahanani, “STRATEGI KOMUNIKASI ORGANISASI FUNGSI HSSE PT PERTAMINA PATRA NIAGA DALAM MENJAGA CITRA PERUSAHAAN,” Jurnal Pustaka Komunikasi, vol. 3, no. 1, pp. 1-111, 2020.
A. R. Fauzi, “PENGGUNAAN LINE SEBAGAI MEDIA KOMUNIKASI ORGANISASI (Studi Kualitatif Deskriptif Media Sosial Line Pada UKM di Universitas Muhammadiyah Surakarta),” UNIVERSITAS MUHAMMADIYAH , SURAKARTA, 2019.
D. S. Haq, “PERAN PIMPINAN MENCIPTAKAN IKLIM KOMUNIKASI ORGANISASI PERUSAHAAN (Studi Deskriptif Kualitatif tentang KomunikasiOrganisasi Kepemimpinan CV. Ika Jaya Mukti Gumpang, Sukoharjo),” Universitas Muhammadiyah, Surakarta, 2012.
Hambali, “Pola Komunikasi Organisasi Dalam Pengembangan Program Studi Ilmu Komunikasi Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Islam Negeri Raden Fatah Palembang,” Jurnal Study sosial, vol. 2, no. 2, pp. 1-108, 2018.
S. C. Alanda, “Pengaruh Komunikasi Organisasi Atasan Bawahan terhadap Kinerja Karyawan Koperasi BMT Fosilatama,” Jurnal Egaliter, vol. 2, no. 2, pp. 1-22, 2018.
F. M. Nurul, “Strategi Komunikasi Organisasi Di Mis Azzaky Medan,” Universitas Muhammadiyah, Semarang, 2021.
Firmawan, “Audit Komunikasi Organisasi Horisontal Departemen Front Office Singgasana Hotel Surabaya,” Jurnal e-komunikasi, vol. 1, no. 1, pp. 1-90, 2013.
Rismayanti, “Corporate Decision Making Dalam Komunikasi Organisasi,” Universitas Muhammadiyah , Surabaya, 2016.
F. Ahmad, “Peranan komunikasi organisasi dalam manajemen konflik,” Jurnal Pendidikan, vol. 5, no. 2, pp. 1-98, 2021.
P. Fadhillah, “Pengaruh iklim komunikasi organisasi terhadap kinerja karyawan: Analisis chi square,” Universitas NU, Sidoarjo, 2019.
Apriliani, “Faktor Komunikasi Dalam Organisasi,” Jurnal Ilmiah, vol. 3, no. 1, pp. 1-105, 2021.
S. Febry, “Dinamika komunikasi organisasi kedaerahan,” Universitas Mahardika, Surabaya, 2019.
Ginting, “Iklim Komunikasi Organisasi Di Batalyon Infanteri 100/Raider Kodam I/Bukit Barisan,” Jurnal Komunikasi, vol. 3, no. 2, pp. 1-100, 2018
Downloads
Additional Files
Posted
License
Copyright (c) 2023 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.
