Consumer Behavior: Purchase Decisions for Skin Care Products in Sidoarjo
Perilaku Konsumen: Keputusan Pembelian Produk Perawatan Kulit di Sidoarjo
DOI:
https://doi.org/10.21070/ups.932Keywords:
Brand Awaraness, Purchasing Decision, Brand Image, Brand TrustAbstract
The purpose of this study was to determine brand image, brand awareness, and brand trust in purchasing decisions for Scarlett Whitening skin care products in Sidoarjo. By using a quantitative approach, this approach can be used to test the theory objectively by looking at the relationship between variables. Sampling was taken using the non-probability sampling technique with the purposive sampling method; the number of samples was 100 among Scarlett Whitening users in Sidoarjo. The data analysis technique uses least squares (PLS) using SmartPLS version 3.0 software. The results of the study include the following: brand image no significant effect on purchase decisions. Brand awareness has a significant effect on purchasing decisions. Brand trust has a significant effect on purchasing decisions.
Downloads
References
Wardani, Dagma Syafira Destia dan Ali Maskur. (2022). Pengaruh Celebrity Endorser, Citra Merek dan Kepercayaan Terhadap Keputusan Pembelian Produk Scarlett Whitening (Studi Kasus Pengguna Scarlett Whitening). Jesya, Vol. 5, No. 2, Pp. 1148–1160. https://stiealwashliyahsibolga.ac.id/jurnal/index.php/jesya/article/view/689 .
Punithavathi, K. (2019). A Study on Influence of Brand Awareness and Brand Knowledge of Buying Decision Process for Food and Beverages. International Journal of Research and Analytical Reviews (IJRAR), Vol. 6, No. 1, Pp. 131-136. https://www.ijrar.org/paper /IJRAR19YP016.pdf.
Tjiptono, Fandy. (2012). Strategi Pemasaran, ed. 3. Yogyakarta, Andi.
Kotler, Philip dan Gerry Armstrong. (2014). Principle Of Marketing, 15th edition. New Jersey: Pearson Pretice Hall.
Kotler, Philip. (2012). Manajemen Pemasaran (Ketigabelas). Erlangga.
Firmansyah, M. Anang. (2018). Perilaku Konsumen (Sikap dan Pemasaran). Yogyakarta: CV Budi Utama.
Kotler, Phillip dan Kevin Lane Keller (2016). Manajemen Pemasaran edisi 12 Jilid 1 & 2. Jakarta: PT. Indeks.
Widyastutir, Sri. (2017). Consumer Consideration in Purchase Decision of SPECS Sports Shoes Product through Brand Image, Product Design and Price Perception. International Journal of Supply Chain Management. Vol. 6, No. 4, Pp. 199-207. http://ijis-scm.bsne.ch/ojs.excelingtech.co.uk/index.php/IJSCM/article/download/1809/1809-6383-1-PB.pdf.
Burman, Fitrah All dan M. Ali Iqbal (2019). The effect of website quality and brand image on consumer purchase decisions with trust as an intervening variable (case study at bukalapak. com). European Journal of Business and Management, Vol. 11, No. 28, Pp. 76-78. https://core.ac.uk/download/pdf/270185128.pdf .
Alan, Matthew. (2022). The Relationship of Nonmainstream Brand Ambassador Qualities Towards Purchase Decision of Ms Glow for Men. International Journal of Business and Economy, Vol. 4, No. 3, Pp. 260-275. https://myjms.mohe.gov.my/index.php/ijbec/article/download/19630/10453.
Amron, Amron. (2018). The Influence of Brand Image, Brand Trust, Product Quality, and Price on the Consumer’s Buying Decision of MPV Cars. Eur. Sci. J. ESJ, Vol. 14, No. 13, Pp. 228. https://www.academia.edu/download/56739414/17.pdf.
Aeker, David. (2018). Manajemen Ekuitas Merek (1st ed.). Jakarta: Mitra Utama.
Dewi, Luh Gede Permata Sari. (2020). The Effect of Brand Ambassador, Brand Image, and Brand Awareness on Purchase Decision of Pantene Shampoo in Surabaya. Indonesia (Doctoral dissertation, EDP Sciences), Vol. 76. http://repository.petra.ac.id/19256/ .
Ahsan, Syed Md Hasib. (2020). Impact of Brand Equity on Consumers Purchase Decision of Smart Phone a Study on University Students in Chittagong, Bangladesh. Glob. J. Manag. Bus. Res, Vol. 20, No. 6, Pp. 37–41. https://journalofbusiness.org/index.php/GJMBR/article/view/3083 .
Ansari, Sinoka (2019). Impact of Brand Awareness and Social Media Content Marketing on Consumer Purchase Decision. J. Public Value Adm. Insights, Vol. 2, No. 2, Pp. 5–10. https://readersinsight.net/JPVAI/article/download/896/718.
Firmansyah, M. Anang. (2019). Pemasaran Produk dan Merek: Planning dan Strategy. Pasuruan: Qiara Media.
Copley, Paul (2014). Marketing communications management. SAGE Publications Ltd.
Subhan, Muhammad Nuruddin. (2022). The Purchase Decision Analysis of Lazada Online Store Users Reviwing from Brand Image, Service Quality and Brand Trust as Intervening Variables an Empirical Study of Consumer Users in Depok City and South Jakarta. Asian Journal of Entrepreneurship. Vol. 3, No. 3, Pp. 46-62. https://myjms.mohe.gov.my/index.php/aje/article/download/19379/10272.
Stefanny, Natasya. (2022). The role of brand image and brand trust in mediating the influence of e-WOM on purchase decision (case of video-on-demand Netflix). IDEAS J. Manag. Technol., Vol. 2, No. 1, Pp. 12-21. http://e-journal.president.ac.id/presunivojs/index.php/IDEAS/article/view/3696 .
Kautonen, Teemu & Heikki Karjaluoto. (2016). Trust and New Technologies: Marketing and Management on the Internet and Mobile Media. Edward Elgar Publishing.
Romindo, Romindo. (2021). Sistem Pendukung Keputusan: Teori dan Implementasi. Yayasan Kita Menulis.
Hardini, Resti dan Yunita Pratiwi. (2022). The Effect of Product Quality, Brand Image, and Social Media Influencers on the Purchase Decision of Scarlett Whitening Products on Social Media Instagram in DKI Jakarta. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, Vol. 5, No. 2, Pp. 11869-11878. https://bircu-journal.com/index.php/birci/article/view/5019 .
Hidayat, Wanda Gema Prasadio Akbar. (2018). Pengaruh Label Halal Dan Kualitas Produk Terhadap Keputusan Pembelian Produk Kosmetik Wardah Menggunakan Citra Merek Sebagai Sebagai Variabel Intervening (Studi Kasus Pada Fans Page Facebook Wardah Cosmetics). Hindu, Vol. 4, No. 754, Pp. 2-20. https://journal.staitaruna.ac.id/index.php/ijith/article/download/87/78.
Dilip, Dholaika. (2021). The Influence of Brand Equity on Consumer Purchase Decisions at Starbucks. Int. J. Account. Finance Asia Pasific. Vol. 4, No. 1, Pp. 37–50. https://ejournal.aibpmjournals.com/index.php/IJAFAP/article/view/1031 .
Munthe, Risma Nurhaini dan Resma Napitu. (2021). Pengaruh Ekuitas Merek (Brand Equity) Terhadap Keputusan Pembelian Produk Kecantikan Skincare Wardah (Studi Kasus Pada Mahasiswa Fakultas Ekonomi Universitas Simalungun). Jurnal Edueco, Vol. 4, No. 2, Pp. 101-115. http://jurnal.peko.uniba-bpn.ac.id/index.php/Edueco/article/view/81 .
Nurhamidah, Nurhamidah. (2019). Pengaruh Ekuitas Merek Terhadap Keputusan Pembelian Produk Kosmetik Wardah di Kabupaten Garut. Jurnal Kalibrasi, Vol. 17, No. 1, Pp. 31-38. https://jurnal.itg.ac.id/index.php/kalibrasi/article/view/739 .
Siswanty, Yuliana Eka dan Aprianti Endang Prihatini. (2020). Pengaruh Electronic Word of Mouth, Brand Image, Dan Brand Trust Terhadap Keputusan Pembelian Kosmetik Sariayu Martha Tilaar (Studi Pada Konsumen Wanita Sariayu Martha Tilaar Yang Berada Di Kota Semarang). Jurnal Ilmu Administrasi Bisnis, Vol. 9, No. 3, Pp. 380-388. https://ejournal3.undip.ac.id/index.php/jiab/article/view/28149 .
Dewi, Gendhis Haningkas Tinika. (2021). Pengaruh Adverting, Brand Awareness Dan Brand Trust Terhadap Keputusan Pembelian Produk Merek Make Over (Studi Pada Mahasiswa FEB UM Metro). Jurnal Manajemen Diversifikasi, Vol. 1, No. 3, Pp. 561-573. https://bit.ly/3lLz5LL .
Sugiyono (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alphabet.
A’yuni, Shafa Giyan dan Dhety Chusumastuti. (2021). Pengaruh User Interface aplikasi Shopee terhadap minat beli masyarakat. Jurnal Ilmiah Manajemen Informasi dan Komunikasi, Vol. 5, No. 1, Pp. 49-58. http://ojs.mmtc.ac.id/index.php/jimik/article/download/154/120.
Alshare, Fathi. (2020). Factors influencing cellular device purchase decisions in Jordan. Manag. Sci. Lett, Vol. 10, No. 11, Pp. 2501–2506. http://m.growingscience.com/msl/Vol10/msl_2020_95.pdf .
Priansa, Donni Juni. (2017). Komunikasi Pemasaran Terpadu. Bandung: Pustaka Setia.
Sawagvudcharee, Ousanee. (2018). Impact of Brand on Consumer Decision Making: Case Study of Beer Brands in Nepal. International Journal of Research, Vol. 05, No. 16, Pp. 1344-1356. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3208606 .
Ali, Hapzi. (2019). Building Repurchase Intention and Purchase Decision: Brand Awareness and Brand Loyalty Analysis (Case Study Private Label Product in Alfamidi Tangerang). Saudi J. Humanit. Soc. Sci., Vol. 04, No. 09, Pp. 623–634. https://www.saudijournals.com/media/articles/SJHSS_49_623-634.pdf .
Sari, Dewi Komala, Muhammad Yani, Lilik Indayani dan Debby Maylina Chabibah (2022). The Role of Product Innovation and Entrepreneurial Orientation Towards Marketing Performance Trough Competitive Advantage. ICBAE. 10-11. http://dx.doi.org/10.4108/eai.10-8-2022.2320835
Muhtarom, Abid. Muhammad Imam Syairozi and Reva Desy Rismayati. (2022) Analisis Citra Merek, Harga, Kualitas Produk Dan Promosi Terhadap Keputusan Pembelian Dimediasi Minat Beli Pada Umkm Toko Distributor Produk Skincare Kfskin Babat Lamongan. Derivatif: Jurnal Manajemen. Vol. 16, No. 1, Pp. 36 -47. http://fe.ummetro.ac.id/ejournal/index.php/JM/article/view/749 .
Prawiji, Silvi Eka and Sasi Agustin. (2018). Pengaruh Bauran Pemasaran Dan Kesadaran Merek Terhadap Keputusan Pembelian Produk Pond’s. Jurnal Ilmu dan Riset Manajemen (JIRM). Vol. 7, No. 5. http://jurnalmahasiswa.stiesia.ac.id/index.php/jirm/article/view/1964 .
Rahmani, Riska Gusti. (2022). Pengaruh Celebrity Endorsement, Brand Image Dan Brand Trust Terhadap Keputusan Pembelian Produk (Studi pada Somethinc by Irene Ursula). EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis. Vol. 10, Pp. 431 - 438. https://jurnal.unived.ac.id/index.php/er/article/view/2006 .
Downloads
Additional Files
Posted
License
Copyright (c) 2023 UMSIDA Preprints Server

This work is licensed under a Creative Commons Attribution 4.0 International License.
