DOI of the published article http://dx.doi.org/10.28991/esj-20XX-XXXXX
Implementation of the Goes To School (GTS) Program in E-KTP Making Services at the Population and Civil Registration Service of Sidoarjo Regency
Implementasi Program Goes To School (GTS) Dalam Pelayanan Pembuatan E-KTP di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.9003Keywords:
Implementation, Services, E-KTP, Goes To School ProgramAbstract
This study describes the implementation of the Goes To School (GTS) Program in E-KTP services at the Sidoarjo Regency Population and Civil Registry Office using George C. Edward III’s implementation theory. A qualitative method was applied through observation and interviews with four informants. Findings show that in Communication, clear communication and organized task division are in place, but information updates need improvement. In Resources, the budget is sufficient, but limited staff and facilities hinder performance, requiring additional resources and technical upgrades. In Disposition, employees demonstrate good support through routine evaluations and incentives, but further enhancement is needed. In Bureaucratic Structure, the program uses global SOPs with good coordination among Disdukcapil, schools, and DPR, yet a specific SOP for GTS is required for greater efficiency. Recommendations include increasing staff and facilities and drafting a dedicated SOP to optimize GTS program implementation and effectiveness.
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