DOI of the published article https://dx.doi.org/10.31604/jim.v9i2.2025
Implementation of the e-Pak Ladi Kios Policy in Improving Population Services in Wonokoyo Village, Beji District, Pasuruan Regency
Implementasi Kebijakan Kios e-Pak Ladi dalam Meningkatkan Pelayanan Kependudukan di Desa Wonokoyo, Kec. Beji, Kab. Pasuruan
DOI:
https://doi.org/10.21070/ups.8829Keywords:
Administration of Population Services, Implementation, Kios e-Pak LadiAbstract
Population administration is a vital part of the state administration system, supporting governance and development. To enhance these services, the Pasuruan Regency Government introduced the e-Pak Ladi Kiosk program, based on Regent Regulation Number 11 of 2021 on Population and Civil Registration Services. This study aims to analyze the implementation of the e-Pak Ladi Kiosk policy in improving population services in Wonokoyo Village, Beji District. Using a descriptive qualitative method, the research applies Van Meter and Van Horn’s policy implementation theory. Informants were selected through purposive sampling, including program operators, village officials, and local residents. Data were analyzed using the Miles and Huberman interactive model: data collection, reduction, presentation, and conclusion. The findings show that while the policy has been implemented, several challenges remain, such as application disruptions, damaged computer equipment, lack of supervision and outreach, and limited responsiveness from implementers in delivering online services.
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