Information Systems Audit at the Language Center of Muhammadiyah University of Sidoarjo
Audit Sistem Informasi pada Pusat Bahasa Universitas Muhammadiyah Sidoarjo
DOI:
https://doi.org/10.21070/ups.8538Keywords:
COBIT 5 Framework, DSS Domain, Information System Audit, Maturity LevelAbstract
This research conducts an information systems audit at the Language Center of Muhammadiyah University Sidoarjo using the framework COBIT 5 DSS domain. The audit aims to evaluate system reliability and efficiency amidst operational issues like restricted website access and TOEFL certificate printing failures. Data collection involved interviews with unit leaders and technical observations. Results show maturity levels ranging from 2.1 (DSS03 - Problem Management) to 4 (DSS06 - Business Process Controls). Critical gaps include the absences of a ticketing system and backup automation. Recommendations focus on implementing centralized incident management and cybersecurity training. The study provides a governance model for optimizing language service systems in higher education institutions.
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