Measurement Company Performance using Balanced Scorecard and Root Cause Analysis Method at Textile Industry
Pengukuran Kinerja Perusahaan dengan Menggunakan Metode Balanced Scorecard dan Root Cause Analisis pada Industri Tekstil
DOI:
https://doi.org/10.21070/ups.8414Keywords:
Performance Measurement, Balance Scorecard, Root Cause Analysis, TextileAbstract
CV. Emerald Garment Manufacture engaged in the textile industry. In 2019, the company's net profit reached 33.16%. In 2020, it increased by 1.22%, the result was at 34.38% and increased in 2021 by 0.47%. However, it experienced a sharp decline in 2022, dropping by 5.45% to 29.40%. Then in 2023 it increased by 6.15% to 35.55%. The decline in profit is the basis for research to find the factors that influence it. This study aims to analyze company performance using the Balanced Scorecard method, identify perspectives that influence the quality of company performance using Root Cause Analysis with the 5 Why Method approach and fishbone diagram. After measuring performance using the Balanced Scorecard, it produced a score of 0.76 which can be categorized as quite good and factors that influence the decline in performance have been identified, namely in the perspective of internal business processes on the defect product factor.
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