Web-Based Independent Complaint System for Pipe Leakage in Distribution Network of Perumda Delta Tirta
Sistem Pengaduan Mandiri Kebocoran Pipa Distribusi Perumda Delta Tirta Melalui Media Web
DOI:
https://doi.org/10.21070/ups.8213Keywords:
Information, Self-service complaint, Pipe leakage, Website, Complaint, Perumda Delta TirtaAbstract
The regional public company, or Perumda, in Sidoarjo Regency, specifically Perumda Delta Tirta Sidoarjo Regency, operates in the clean water service sector and is a local government-owned enterprise responsible for managing potable water. Fundamentally, business processes within a company often encounter obstacles that can somewhat disrupt operations. One significant impediment for a clean water utility company is pipe leakage in both external and internal networks. Such obstructions can lead to various losses, both technical and financial. The existing complaint mechanism remains manual, rendering it inefficient, as customers are required to report directly to the office or contact officers exclusively during business hours. Consequently, a web-based complaint application system has been developed for continuous use, thereby enabling customer reports to be received and acted upon swiftly and transparently.
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