Application Artificial Intelligence (AI) and Machine Learning (ML) in Mobile Banking Service Industry: A Bibliometric Review
Aplikasi Kecerdasan Buatan (AI) dan Pembelajaran Mesin (ML) Dalam Industri Layanan Mobile Banking: Tinjauan Bibliometrik
DOI:
https://doi.org/10.21070/ups.7275Keywords:
AI, ML, Mobile Banking, FinanceAbstract
This study aims to explore the research on AI and ML Applications in Mobile Banking Industry Services conducted by previous researchers. Data was collected from the Scopus database using five keywords with the addition of terms and phrases, namely OR and AND according to the researcher's theme. The search results resulted in 283 publications published according to related issues. The data was analyzed using the VOS-Viewer and Biblioshiny applications in R-Studio. The results of the bibliometric analysis with biblioshiny describe the five categories identified by the researchers, namely: articles, sources, authors, institutions and countries described in each of the 10 most relevant images. Meanwhile, the results of bibliometric analysis with VOS-Viewer are described using Co-occurance with item analysis all keywords which shows that Artificial Intelligence and Machine Learning citations are often used or encountered in research. This can be a source of insight for new researchers in the growing future.
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