The Effect of Excellent Service and Job Satisfaction on the Performance of Medical personnel in Health Service Agencies
Efek Pelayanan Prima dan Kepuasan Kerja Terhadap Kinerja Tenaga Medis Instansi Pelayanan Kesehatan
DOI:
https://doi.org/10.21070/ups.6738Keywords:
Excellent Service, Job, Satisaction, Motivation, PerformanceAbstract
Humans are the main asset in an organization, so human resources (HR) or also known as actors (people) must be empowered in a balanced and humane manner. Health service agencies need human resources or medical personnel to achieve their goals. Human resource management has several goals, one of which is organizational goals, namely to achieve the company's goals and also to achieve employees' personal goals.
Downloads
References
H. Simamora, Manajemen Sumber Daya Manusia. Yogyakarta: STIE YPKN, 2019.
G. Dessler, Human Resource Management. Jakarta, 2020.
N. Rahmayanty, Manajemen Pelayanan Prima, p. 16. Yogyakarta: Graha Ilmu, 2019.
F. Luthans, Perilaku Organisasi. Yogyakarta: Andi-Offset, 2019.
H. Madiistriyatno and A. Setiawan, “Peningkatan Kinerja Bidang Kesehatan, Motivasi Dan Pelayanan Prima,” Syntax Idea Journal, vol. 3, no. 4, pp. 779–788, 2021.
W. Widuri, E. Komara, and A. Rachman, “Pengaruh Pelayanan Prima Terhadap Kinerja Paramedis Rumah Sakit Khusus Paru Kab. Karawang,” Journal of Social Science Research, vol. 4, no. 1, pp. 3412–3423, 2024.
A. Saepunizar, R. D. M. Danial, and F. Mulya, “Strategi Pelayanan Prima Dan Total Quality Management Terhadap Kinerja Perusahaan Perumda Air Minum Tirta Jaya Mandiri Kabupaten Sukabumi,” Management Studies and Entrepreneurship Journal, vol. 3, no. 2, pp. 849–855, 2022.
N. C. P. Paparang, W. A. Areros, and V. Tatimu, “Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai Kantor PT. Post Indonesia di Manado,” Productivity, vol. 2, no. 2, pp. 119–123, 2021.
F. Susanti and S. Aesah, “Pengaruh Disiplin Kerja Terhadap Kinerja Karyawan Dengan Intervenng Pada PT Rakha Gustiawan,” Jurnal Tadbir Peradapan, vol. 2, pp. 2–5, 2022.
M. H. Medah, J. E. H. J. Foeh, and H. A. Manafe, “Pengaruh Motivasi, Mutasi dan Kualitas Pelayanan Publik terhadap Kinerja Pegawai Melalui Kepuasan Kerja sebagai Variabel Intervening,” Journal Ilmu Manajemen Terapan, vol. 4, no. 4, pp. 525–531, 2023.
E. Fauziek and Yanuar, “Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Stres Kerja Sebagai Variabel Mediasi,” Jurnal Manajerial Dan Kewirausahaan, vol. 3, no. 3, pp. 680–687, 2021.
H. Millati, “Pengaruh Kinerja Perusahaan dan Corporate Governance terhadap Kompensasi Eksekutif (Studi Empiris pada Perusahaan Perbankan yang Terdaftar di BEI Tahun 2016-2018),” 2019.
S. P. Robbins and T. A. Judge, Perilaku Organisasi, 12th ed. Jakarta: Salemba Empat, 2020.
M. Suharno, M. S. Hidayatullah, E. Priantono, and S. Priantono, “Pengaruh Kualitas Pelayanan Administrasi Kepegawaian dan Kepuasan Kerja Terhadap Kinerja,” Jurnal Ilmu Ecobuss, vol. 8, no. 2, pp. 60–67, 2020.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: PT. Alfabet, 2020.
I. Ghozali, Aplikasi Analisis Multivariate dengan Program IBM SPSS, 2021.
S. Arikunto, Prosedur Penelitian: Suatu Pendekatan Praktik, 4th ed. Jakarta: Rineka Cipta, 2022.
Downloads
Additional Files
Posted
License
Copyright (c) 2024 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.