Quality of Population Administration Services in the Ngampelsari Village Government, Candi District, Sidoarjo Regency
Kualitas Pelayanan Adminsitrasi Kependudukan di Pemerintahan Desa Ngampelsari Kecamatan Candi Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.6646Keywords:
Service Quality, Population Administration, Administrative ServicesAbstract
This research aims to describe and analyze the quality of population administration services and identify inhibiting and supporting factors in the public service process in the Ngampelsari Village Government, Candi District, Sidoarjo Regency. This research uses qualitative research methods using a descriptive approach. Interviews, observation and documentation are data collection techniques used in this research. With informants, namely service officers and the people of Ngampelsari Village as service users. The data analysis technique in this research involves collecting data, reducing data, presenting data and drawing conclusions. The results of this research show that the quality of population administration public services in the Ngampelsari Village Government, Candi District, Sidoarjo Regency can be assessed through 5 dimensions, namely, physical evidence (tangibles), reliability, responsiveness, assurance and empathy ( empathy). However, there are several dimensions that are not running according to society's wishes.
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