Legal Research Trends and Protection in COD E-Commerce Transactions in Indonesia
Tren Penelitian Hukum dan Perlindungan dalam Transaksi COD E-Commerce di Indonesia
DOI:
https://doi.org/10.21070/ups.6221Keywords:
COD payment system, Courier Protection, e-commerceAbstract
Cash on Delivery (COD) payment system in e-commerce, it was found that legal protection for couriers is often neglected. Couriers face the risk of fraud, intimidation and unpleasant treatment from consumers due to the lack of clarity regarding their rights and obligations, as well as the lack of clear regulations regarding work safety. Consumers' lack of understanding regarding COD procedures also causes couriers to often be in a difficult position. Research shows that better education is needed for the public, regulatory updates that make the rules uniform across marketplaces, and clear and effective legal protection mechanisms for couriers. These steps are expected to reduce the risks faced by couriers and increase efficiency and fairness in COD transactions in Indonesia.
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