Preprint has been published in a journal as an article
Preprint / Version 1

Analysis of Employee Loyalty, Work Discipline and Employee Skills on Performance Improvement through SOP


Analisis Loyalitas Pegawai, Kedisiplinan Kerja dan Skill Pegawai Terhadap Peningkatan Kinerja Melalui SOP

##article.authors##

DOI:

https://doi.org/10.21070/ups.5849

Keywords:

Employee Loyalty, Work Discipline, Employee Skills, SOP, Performance Improvement

Abstract

This study aims to examine the relationship between employee loyalty, work etiquette, and employee competence and performance improvement in the region, with Standard Operating Procedure (SOP) as an intervention variable. Quantitative methodology was used to collect data from regional employees through surveys and statistical analysis. The theoretical constructs of employee loyalty, workplace etiquette, employee competence, and SOP as a management tool were applied in this study. The expected outcomes of this study are to provide a deeper understanding of the factors that influence employee performance in the region and provide recommendations for improving human resource management in local government institutions. The theoretical and practical implications of these findings are discussed within the framework of strengthening management efficiency at the local level. This study provides a foundation for formulating more effective management strategies to improve employee performance in the region and can be a reference for future research in the domain of human resource management in the government sector. Employee loyalty affects SOP. Work discipline affects SOP. Employee skills affect SOP. Employee loyalty affects performance improvement. Work discipline affects performance improvement. Employee skills affect performance improvement. SOP affects performance improvement. Employee loyalty affects performance improvement through SOP. Work discipline affects performance improvement through SOP. Employee skills affect performance improvement through SOP.

Downloads

Download data is not yet available.

References

N. Sawatenarakul and K. Nanthasudsawaeng, “Causal Factors of Enhancing Employee Loyalty towards Organization,” Rajabhat Chiang Mai Res. J., vol. 24, no. 2, pp. 87–97, Jun. 2023, doi: 10.57260/rcmrj.2023.264685.

E. M. Abd-El-Salam, “Exploring factors affecting Employee Loyalty through the relationship between Service Quality and Management Commitment a case study analysis in the iron and steel industry Al Ezz Dekheila Steel Company in Egypt,” Cogent Bus. Manag., vol. 10, no. 2, Dec. 2023, doi: 10.1080/23311975.2023.2212492.

N. M. D. Sumantri and N. W. Mujiati, “PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, MOTIVASI, DAN WORK - LIFE BALANCE TERHADAP LOYALITAS KARYAWAN,” E-Jurnal Manaj. Univ. Udayana, vol. 12, no. 4, p. 390, May 2023, doi: 10.24843/EJMUNUD.2023.v12.i04.p04.

D. T. Cuong, “The Best Model for Determinants Impacting Employee Loyalty,” 2023, pp. 114–124. doi: 10.1007/978-3-031-35314-7_11.

E. R. Tambunan, S. Sari, Y. U. Munthe, and Z. Zainarti, “Pengaruh Loyalitas Karyawan dalam Meningkatkan Kepuasan Iterhadap IManajemen IKinerja di Tempat Kerja (Perusahaan),” Khidmatussifa J. Islam. Stud., vol. 2, no. 2, pp. 75–82, Mar. 2023, doi: 10.56146/khidmatussifa.v2i2.73.

L. Shalsabila, P. Isyanto, and D. Yani, “Work Discipline Analysis of Employee Performance on PT WKB,” J. Integr. Soc. Stud. Bus. Dev., vol. 1, no. 1, pp. 28–31, Jul. 2023, doi: 10.58229/jissbd.v1i1.29.

E. Deviani, P. Isyanto, and D. Yani, “Implementation of Work Discipline on the Performance of KJ Pharmacy Employees,” J. Integr. Soc. Stud. Bus. Dev., vol. 1, no. 1, pp. 23–27, Jul. 2023, doi: 10.58229/jissbd.v1i1.28.

A. Apriyani, P. Isyanto, and D. Yani, “Implementation of Working Discipline In Improving Employee Performance: Case Study on the CV. XYZ,” J. Integr. Soc. Stud. Bus. Dev., vol. 1, no. 1, pp. 1–5, Jul. 2023, doi: 10.58229/jissbd.v1i1.24.

D. Aulia and R. Resawati, “Influence of Work Discipline and Non-Physical Work Environment On Employee Performance,” Maj. Bisnis IPTEK, vol. 16, no. 1, pp. 107–118, Jun. 2023, doi: 10.55208/bistek.v16i1.384.

Yulia Nur Fadilah, Dhea Amelia Putri, Dwi Epty Hidayaty, and Santi Pertiwi Hari Sandi, “Work Discipline on the Performance of UMKM Inboxmie Employees,” J. Financ. Bus. Digit., vol. 2, no. 2, pp. 97–104, Jun. 2023, doi: 10.55927/jfbd.v2i2.4473.

A. Revina, E. Kalabina, and O. Belyak, “Employee Engagement and Soft Skills in the Digitalization of the Economy. Preliminary Study Results,” 2023, pp. 467–479. doi: 10.1007/978-3-031-30351-7_34.

S. Chuang, “Indispensable skills for human employees in the age of robots and AI,” Eur. J. Train. Dev., vol. 48, no. 1/2, pp. 179–195, Feb. 2024, doi: 10.1108/EJTD-06-2022-0062.

A. A. Masud, A. P. Tenriyola, and A. Asike, “Peranan Kompetensi SDM Terhadap Peningkatan Kinerja Karyawan,” Amsir Manag. J., vol. 3, no. 1, pp. 42–48, Oct. 2022, doi: 10.56341/amj.v3i1.115.

T. Manana and T. Mawela, “Digital Skills of Public Sector Employees for Digital Transformation,” in 2022 International Conference on Innovation and Intelligence for Informatics, Computing, and Technologies (3ICT), IEEE, Nov. 2022, pp. 144–150. doi: 10.1109/3ICT56508.2022.9990765.

M. M. Munawar, R. Hurriyati, D. Disman, and V. Gaffar, “Improving business performance through entrepreneurial orientation, product innovation, and co-creation value,” Int. J. Innov. Res. Sci. Stud., vol. 6, no. 3, pp. 618–625, May 2023, doi: 10.53894/ijirss.v6i3.1694.

Surakhmat, Ansar, and Kurniawaty, “Working Environment and Position to Employee Performance Improvement,” J. Indones. Sch. Soc. Res., vol. 3, no. 1, pp. 18–24, Jan. 2023, doi: 10.59065/jissr.v3i1.57.

Ö. U. ARIKAN and A. ÇALIŞKAN, “REKABET STRATEJİLERİNİN ÖRGÜTSEL PERFORMANSA ETKİSİ, GİRİŞİMCİLİĞİN ARACILIK ROLÜ,” Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilim. Fakültesi Derg., vol. 8, no. 1, pp. 339–369, Mar. 2021, doi: 10.30798/makuiibf.819843.

Q. Fauziah and T. Putra, “Standar Operasional Prosedur Pelayanan Wisatawan di Pandan View Mandeh, Sumatera Barat,” ARZUSIN, vol. 3, no. 4, pp. 538–551, Jul. 2023, doi: 10.58578/arzusin.v3i4.1387.

C. Taubenberger and B. Ellger, “SOP Versorgung nach außerklinischer Reanimation nicht-traumatischer Ursache,” Intensivmed. up2date, vol. 19, no. 02, pp. 121–124, Jun. 2023, doi: 10.1055/a-2067-8681.

M. Dameri et al., “Standard Operating Procedures (SOPs) for non-invasive multiple biomarkers detection in an academic setting: A critical review of the literature for the RENOVATE study protocol,” Crit. Rev. Oncol. Hematol., vol. 185, p. 103963, May 2023, doi: 10.1016/j.critrevonc.2023.103963.

J. Bashatah and L. Sherry, “Method for Formal Analysis of the Type and Content of Airline Standard Operating Procedures,” in 2023 Integrated Communication, Navigation and Surveillance Conference (ICNS), IEEE, Apr. 2023, pp. 1–8. doi: 10.1109/ICNS58246.2023.10124313.

A. Sutarman, S. Ramdani, F. K. Anjani, and A. A. Pratama, “Quality Management and Work Culture on Employee Performance:Mediating Role of Work Loyalty,” Int. J. Islam. Bus. Manag. Rev., vol. 3, no. 1, pp. 1–11, Jun. 2023, doi: 10.54099/ijibmr.v3i1.592.

A. Malanuwa, M. Ibrahim, Y. Yakup, and D. R. Karundeng, “Pengaruh Tunjangan Kinerja, Pelatihan, Kedisiplinan Dan Dukungan Organisasi Terhadap Loyalitas Kerja Pegawai,” J. Econ. Curr. Study, vol. 5, no. 1, pp. 105–117, Jun. 2023, doi: 10.51178/jecs.v5i1.1369.

H. Safitri and Khasan Setiaji, “Pengaruh Modal Usaha dan Karakteristik Wirausaha Terhadap Perkembangan Usaha Mikro dan Kecil di Desa Kedungleper Kecamatan Bangsri Kabupaten Jepara,” Econ. Educ. Anal. J., vol. 7, no. 2, pp. 792–800, 2018.

M. Maisyuroh and H. Ubaidillah, “Motivation, Environment, and Discipline: Impact on Employee Performance,” Acad. Open, vol. 8, no. 1, Jun. 2023, doi: 10.21070/acopen.8.2023.3825.

Anita and E. Ariyanto, “The Effect of Work Discipline, Work Environment and Work Loyalty on Employee Performance of PT. Asuransi Astra Buana during the Work from Home Period,” Eur. J. Bus. Manag. Res., vol. 8, no. 2, pp. 163–168, Mar. 2023, doi: 10.24018/ejbmr.2023.8.2.1849.

S. F. Nuzulita and S. Sumartik, “Workload, Compensation, and Discipline on the Performance of Food Producer Employees in Sidoarjo During the Covid-19 Pandemic,” Indones. J. Innov. Stud., vol. 23, Apr. 2023, doi: 10.21070/ijins.v22i.841.

M. Nasir, “Evaluasi Kinerja dalam Organisasi Kependidikan,” AKSI J. Manaj. Pendidik. Islam, vol. 1, no. 1, pp. 56–70, Nov. 2022, doi: 10.37348/aksi.v1i1.194.

D. P. Sari, H. Pratiwi, A. E. Karlinda, and Y. Candra, “Pengaruh Lingkungan Kerja dan Reward terhadap Kinerja Pegawai,” J. Ekobistek, pp. 278–283, Sep. 2022, doi: 10.35134/ekobistek.v11i4.382.

M. S. Lubis, S. H. Siregar, and S. Samsir, “Strategi peningkatan kinerja Dinas Lingkungan Hidup dan Kehutanan dalam pencegahan kerusakan lingkungan hidup di Kabupaten Padang Lawas,” J. Zo., vol. 3, no. 1, pp. 18–25, Mar. 2021, doi: 10.52364/jz.v3i1.34.

S. D. Et.al, “Performance Management Practices: A Decisive Approach to Improve Employee Productivity,” Turkish J. Comput. Math. Educ., vol. 12, no. 3, pp. 3318–3324, Apr. 2021, doi: 10.17762/turcomat.v12i3.1586.

A. Arsid and M. Sutoro, “OPTIMALISASI PERAN DISIPLIN DAN PELATIHAN KERJA DALAM UPAYA MENINGKATKAN KINERJA,” Sci. J. Reflect. Econ. Accounting, Manag. Bus., vol. 5, no. 1, pp. 141–150, Jan. 2022, doi: 10.37481/sjr.v5i1.440.

E. E. Fedotova, Y. A. Korneeva, M. S. Arefina, and N. V. Martirosova, “Professionally important qualities of police officers with different performance and performing in different areas of official activity,” Психология и Психотехника, no. 2, pp. 56–77, Feb. 2023, doi: 10.7256/2454-0722.2023.2.40461.

M. Semenyshyn, D. Shvets, and Z. Kisil, “Theories of leadership: personnel work as a mechanism for the protection of rights and freedoms in the activities of law enforcement officers,” in Quality parameters of higher education officers of the National Police in the conditions of imperative human-scale values, Kharkiv, Ukraine: PRIVAT COMPANY TECHNOLOGY CENTER, 2023, pp. 42–58. doi: 10.15587/978-617-7319-67-1.ch3.

J. Map, “PENGARUH LINGKUNGAN KERJA, KOMPETENSI DAN KOMPENSASI TERHADAP KINERJA PETUGAS REKAM MEDIS RSU HAJI SURABAYA,” MAP (Jurnal Manaj. dan Adm. Publik), vol. 5, no. 3, pp. 312–321, Nov. 2022, doi: 10.37504/map.v5i3.439.

R. Abdul Latif, M. Mohd Nor, S. A. Wahab, A. Zid, and F. Z. Khairil Anuar, “JOB STRESS AND EMPLOYEE PERFORMANCE AMONG OFFICERS IN PUBLIC SPORTS INSTITUTIONS,” Malaysian J. Sport Sci. Recreat., vol. 18, no. 2, pp. 356–372, Sep. 2022, doi: 10.24191/mjssr.v18i2.19586.

A. Tanjung and F. Susanti, “PENGARUH KEPEMIMPINAN DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN BIDANG EKONOMI YAYASAN WAKAF ARRISALAH,” J. Bina Bangsa Ekon., vol. 15, no. 2, pp. 530–542, Aug. 2022, doi: 10.46306/jbbe.v15i2.194.

Ö. Demir, “Eğitim Yönetimde Örgütsel Disiplin Süreçlerine Bütüncül Bakış,” J. Soc. Res. Behav. Sci., vol. 9, no. 19, pp. 273–284, Jul. 2023, doi: 10.52096/jsrbs.9.19.20.

V. Moraru and V. Samoilenco, “Labor discipline in the national administration of penitentiaries and its subdivisions,” Stud. Univ. Mold. Ser. Stiint. Soc., no. 3, pp. 138–143, Jun. 2023, doi: 10.59295/sum3(163)2023_17.

C. R. - and A. K. -, “Disciplinary Action Approaches – Legal Practitioner Perspectives,” Int. J. Multidiscip. Res., vol. 5, no. 3, May 2023, doi: 10.36948/ijfmr.2023.v05i03.3200.

N. Zaeni, W. Walda, and M. Ayu, “The Impact of Motivation and Work Discipline on Employee Performance,” Adv. J. Ekon. Bisnis, vol. 1, no. 2, Apr. 2023, doi: 10.60079/ajeb.v1i2.93.

P. T. V. Rajakumar and Y. R., “Employee Competency and Understanding Capability in Gear Manufacturing Companies in Coimbatore, Tamil Nadu,” Asian J. Manag., pp. 113–117, Jun. 2023, doi: 10.52711/2321-5763.2023.00017.

Kaumi Alkali Kalli, Yakaka Baba Abba, and Adda Gana Bukar, “An assessment of the effect of training and development on employee performance: A review perspective,” World J. Adv. Res. Rev., vol. 18, no. 2, pp. 258–270, May 2023, doi: 10.30574/wjarr.2023.18.2.0748.

Enny Diah Astuti, Dyan Yuliana, Ali Satri Efendi, Retno Setya Budiasningrum, Rahmi Rosita, and Jajang Setiawan, “Keterampilan Interpersonal Skill dalam Dunia Kerja,” Cakrawala J. Pengabdi. Masy. Glob., vol. 2, no. 2, pp. 01–08, May 2023, doi: 10.30640/cakrawala.v2i2.972.

V. Kulchytskyi, N. Pavych, and Y. Paramud, “Principles of developing a web application for monitoring employee skills,” Comput. Syst. Netw., vol. 4, no. 1, pp. 78–90, Dec. 2022, doi: 10.23939/csn2022.01.078.

G. Gcezengana, B. Peter, T. Rulashe, and Z. Coka, “An investigation of a nexus between employee skills development and competence in the Eastern Cape Department of Education,” Africa’s Public Serv. Deliv. Perform. Rev., vol. 10, no. 1, Dec. 2022, doi: 10.4102/apsdpr.v10i1.651.

G. A. P. P. Purnamasari and R. Noviyani, “Penyusunan Standard Operating Procedure (SOP) Evaluasi Perencanaan Perbekalan Kefarmasian di Rumah Sakit X,” Indones. J. Leg. Forensic Sci., vol. 13, no. 1, p. 30, Jun. 2023, doi: 10.24843/IJLFS.2023.v13.i01.p04.

A. Syafitrah, Airul Suhaini, M. Fikron Tonaji, and M. Syukri, “Analisa Standard Operating Procedure (SOP) Produksi PK (Palm Kernel) Menjadi PKE (Palm Kernel Expeller) Area KCP(Kernel Crushing Plant),” J. Teknol. dan Manaj. Ind. Terap., vol. 2, no. I, pp. 19–24, Mar. 2023, doi: 10.55826/tmit.v2iI.73.

M. Fahrul Husni, Mattarima, Suljumansah, Vebby Anwar, and Devid, “Effect of Standard Operating Procedures (SOP) and Work Environment on Employee Performance of PT. Bank Perkreditan Rakyat Sulawesi Mandiri Makassar,” Formosa J. Sustain. Res., vol. 2, no. 2, pp. 479–490, Feb. 2023, doi: 10.55927/fjsr.v2i2.3074.

K. G. Beyene, S. Nadew, W. G. Ali, A. G. Gebrehiwot, and S. G. Atsibeha, “How to write standard operating procedures: values and a practical guide,” Int. J. Drug Regul. Aff., vol. 10, no. 4, pp. 32–37, Dec. 2022, doi: 10.22270/ijdra.v10i4.557.

T. Thiele, A. Günther, L. Schoenborn, and F. Langer, “SOP Vakzininduzierte immunogene thrombotische Thrombozytopenie,” Kardiol. up2date, vol. 18, no. 04, pp. 314–319, Dec. 2022, doi: 10.1055/a-1949-5464.

G. van der Waldt, “Constructing conceptual frameworks in social science research,” J. Transdiscipl. Res. South. Africa, vol. 16, no. 1, Feb. 2020, doi: 10.4102/td.v16i1.758.

J. Buder, “A Conceptual Framework of Knowledge Exchange,” in The Psychology of Digital Learning, Cham: Springer International Publishing, 2017, pp. 105–122. doi: 10.1007/978-3-319-49077-9_6.

I. Zahars, “THEORETICAL SIGNIFICANCE OF THE CONCEPTS OF ‘EMPLOYEE MOTIVATION’ AND ‘EMPLOYEE LOYALTY,’” Individ. Soc. STATE. Proc. Int. Student Teach. Sci. Pract. Conf., pp. 124–128, Jan. 2023, doi: 10.17770/iss2022.7036.

K. Stambulska and K. Peredalo, “Employee loyalty: essence and measurement indicator,” Manag. Entrep. Ukr. stages Form. Probl. Dev., vol. 2022, no. 2, pp. 104–111, Dec. 2022, doi: 10.23939/smeu2022.02.104.

D. Chong, “The Influence of Organizational Justice and Organizational Culture on Employee Loyalty,” Dinasti Int. J. Manag. Sci., vol. 4, no. 1, pp. 175–185, Oct. 2022, doi: 10.31933/dijms.v4i1.1469.

F. N. H. Musa, A. Tumbel, and M. Wullur, “Discipline Analysis Of Work, Motivation And Loyalty Towards Employee Performance (Case Study At Gorontalo State University),” Aksara J. Ilmu Pendidik. Nonform., vol. 7, no. 2, p. 449, May 2021, doi: 10.37905/aksara.7.2.449-462.2021.

S. Meschke, “The Concept of Employee Loyalty,” in Employee Loyalty, Cham: Springer International Publishing, 2021, pp. 27–72. doi: 10.1007/978-3-030-68425-9_3.

E. Noviana and L. A. Manafe, “THE ROLE OF ORGANIZATIONAL CULTURE TO BUILD EMPLOYEE LOYALTY,” Int. J. Econ. Bus. Account. Res., vol. 6, no. 2, Jul. 2022, doi: 10.29040/ijebar.v6i2.5249.

Posted

2024-08-12