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Overview Of Factory Causing Duplication of Medical Record to Improve The Quality of Service at the "AFIFAH" Clinic


Gambaran Faktor Penyebab Terjadinya Duplikasi rekam Medis Guna Meningkatkan Kualitas Pelayanan di Klinik "AFIFAH"

##article.authors##

DOI:

https://doi.org/10.21070/ups.5722

Keywords:

Clinic, Duplication, Numbering System

Abstract

Medical records are crucial in healthcare as they document patient data for treatment purposes. Numbering systems play a vital role in facilitating record retrieval and preventing errors in medical treatments and procedures. Based on preliminary survey results, duplications were found in 2020 (15 cases), 2021 (20 cases), and 2022 (17 cases). This study aims to identify factors causing medical record duplications to enhance service quality at the “AFIFAH” Inpatient and Maternity Clinic. The research methodology employed was descriptive quantitative. Data collection involved observing 300 medical records selected through purposive sampling and interviewing 14 informants.The findings indicate that factors contributing to medical record duplications include lack of precision or inability to meet patient needs during duties.. Additionally, insufficiently detailed SOP require better review. In conclusion, the clinic should enhance staff knowledge and skills through training and develop and implement clearer SOP to reduce medical record duplications and improve healthcare service quality.

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Posted

2024-08-13