The Effectivenes of the Kios E-Pak Ladi as in Population Administration Services in Gunung Gangsir Village, Pasuruan District

Abstract

The research background is based on the existence of problems related to the effectiveness of E-Pak Ladi in Gunung Gangsir Village which include a lack of socialization which results in a lack of community understanding, operational challenges which affect service efficiency, and limited technology and resources which hinder the smooth provision of services. The research aims to find out how effective the Kios E-Pak Ladi program is in providing population administration services in Gunung Gangsir Village, Pasuruan Regency. This study used descriptive qualitative method. The results of this research seen from the indicators of goal achievement, integration and adaptation state that, although the E-Pak Ladi program has increased accessibility to administrative services, continued efforts are very important to improve socialization, technological infrastructure, human resources, and overcome technical problems. There is still a need for continuous evaluation and improvement of public service programs to meet public expectations for better service quality.