The Influence of Digital Marketing, Online Customer Reviews, and Product Quality on Purchasing Decisions of Muhammadiyah University of Sidoarjo Students on Shopee E-Commerce
Pengaruh Digital Marketing, Online Customer Review, dan Kualitas Produk terhadap Keputusan Pembelian Mahasiswa Universitas Muhammadiyah Sidoarjo pada E-Commerce Shopee
DOI:
https://doi.org/10.21070/ups.5502Keywords:
Digital Marketing, Customer Review, Product Quality, E-Commerce ShopeeAbstract
This research aims to find out the results of research and discussion regarding the Influence of Digital Marketing, Online Customer Reviews, and Product Quality on Purchasing Decisions of Muhammadiyah University of Sidoarjo Students on E-Commerce Shopee with a data collection method through distributing questionnaires directly, namely using Google Form to 100 respondents. is a student who uses Shopee. According to the findings of this research, it is known that Digital Marketing has a partial influence on Purchasing Decisions. Online Customer Reviews have a partial influence on Purchasing Decisions. Product quality partially influences purchasing decisions
Downloads
References
D. K. Sari, A. Pebrianggara, and M. Oetarjo, Buku Ajar Digital Marketing, 1st ed. Sidoarjo, Indonesia: UMSIDA Press, 2021.
T. Inayati, M. J. Efendi, and A. S. Dewi, "Pengaruh digital marketing, electronic word of mouth, dan lifestyle terhadap keputusan pembelian pada marketplace Shopee Indonesia," Jurnal Teknologi dan Manajemen Industri Terapan, vol. 3, pp. 202–209, 2022.
A. S. Millenium, I. W. Suardana, and I. M. K. Negara, "Pengaruh digital marketing dan brand awareness terhadap keputusan pembelian pada startup bike rental Bananaz Bali," Jurnal IPTA, vol. 9, no. 1, p. 173, 2021.
R. Ekasari and E. D. Mandasari, "Pengaruh harga dan online customer review terhadap keputusan pembelian di e-commerce Sociolla pada masa pandemi Covid-19," Formosa Journal of Multidisciplinary Research, vol. 1, no. 1, pp. 49–74, 2022.
H. Y. Mokodompit, S. L. H. V. J. Lapian, and F. Roring, "Pengaruh online customer rating, sistem pembayaran cash on delivery dan online customer review terhadap keputusan pembelian di TikTok Shop (studi pada mahasiswa dan alumni Equil Choir FEB Unsrat)," Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, vol. 10, no. 3, p. 975, 2022.
W. I. Aghitsni and N. Busyra, "Pengaruh kualitas produk terhadap keputusan pembelian kendaraan bermotor di Kota Bogor," Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), vol. 6, no. 3, pp. 38–51, 2022.
F. H. Nadiya and S. Wahyuningsih, "Pengaruh kualitas produk, harga dan citra merek terhadap keputusan pembelian fashion 3second di marketplace (studi pada mahasiswa pengguna fashion 3second di Kota Semarang)," Jurnal Ilmu dan Riset Manajemen, vol. 5, no. 2, pp. 1–20, 2020.
S. Riyanto and A. A. Hatmawan, Metode Riset Penelitian Kuantitatif, 1st ed. Yogyakarta, Indonesia: Deepublish, 2020.
Y. Tonce, Minat dan Keputusan Pembelian (Tinjauan melalui persepsi harga dan kualitas produk), 1st ed. Indramayu, Indonesia: CV. Adanu Abimata, 2022.
G. W. A. Saputra and I. G. A. K. Sri, "Pengaruh digital marketing, word of mouth, dan kualitas pelayanan terhadap keputusan pembelian," E-Jurnal Manajemen Universitas Udayana, vol. 9, no. 7, p. 2596, 2020.
P. Kotler, Prinsip-Prinsip Pemasaran, 12th ed. Jakarta, Indonesia: Erlangga, 2008.
Musnaini, Digital Marketing, 1st ed. Banyumas, Indonesia: CV Pena Persada, 2020.
P. Kotler and G. Amstrong, Principles of Marketing, 17th ed. Harlow, UK: Pearson Education, 2018.
R. P. Smith and D. Chaffey, E-Marketing Excellence: At the Heart of E-Business. Oxford, UK: Butterworth Heinemann, 2013.
L. N. K. Pasi and B. Sudaryanto, "Analisis pengaruh online customer reviews dan kualitas pelayanan terhadap keputusan pembelian dengan kepercayaan sebagai variabel intervening (studi pada konsumen Shopee di Kota Semarang)," Diponegoro Journal of Management, vol. 10, no. 3, pp. 1–12, 2021.
P. Kotler, Marketing Management, 15th ed. Harlow, UK: Pearson Education, 2016.
L. Putri and H. Wandebori, "Factors influencing cosmetics purchase intention," in International Conference on Ethics of Business, Economics, and Social Science, 2016, vol. 1, pp. 255–263.
D. Harjadi and I. Arraniri, Experiental Marketing & Kualitas Produk dalam Kepuasan Pelanggan Generasi Milenial, 1st ed. Cirebon, Indonesia: Penerbit Insania, 2021.
M. A. Firmansyah, Pemasaran Produk dan Merek (Planning & Strategy), 1st ed. Pasuruan, Indonesia: CV Penerbit Qiara Media, 2019.
R. Ekasari and E. D. Mandasari, "Pengaruh kualitas produk, digital marketing dan citra merek terhadap keputusan pembelian lipcream Pixy di Kabupaten Sidoarjo," IQTISHAD Equity Jurnal Manajemen, vol. 4, no. 1, p. 1, 2022.
Z. Setiawan, Buku Ajar Digital Marketing, 1st ed. Jambi, Indonesia: PT. Sonpedia Publishing Indonesia, 2023.
C. A. Putri and M. Hariasih, "Pengaruh kualitas produk, kualitas layanan, dan harga terhadap keputusan pembelian pada Toko Sumber Rezeki di Desa Kedungkembar," Innovative Technologica Methodical Research Journal, vol. 2, no. 2, p. 14, 2024.
I. M. L. M. Jaya, Metode Penelitian Kuantitatif dan Kualitatif, 1st ed. Yogyakarta, Indonesia: Anak Hebat Indonesia, 2020.
A. W. Kurniawan, Metode Penelitian Kuantitatif, 1st ed. Yogyakarta, Indonesia: Pandiva Buku, 2016.
Downloads
Additional Files
Posted
License
Copyright (c) 2024 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.