Analysis of the Online Auction Process (e-Auction) at KPKNL Sidoarjo: A Value Stream Mapping Approach for Service Efficiency
Analisis Proses Lelang Online (e-Auction) di KPKNL Sidoarjo: Pendekatan Value Stream Mapping untuk Efisiensi Pelayanan
DOI:
https://doi.org/10.21070/ups.5437Keywords:
e-auction, shigeo shingo, value stream map, wasteAbstract
Internet Auction (e-Auction) is the implementation of the sale of auction objects that are generally followed by the general public with an initial limit price listed and can be done by bidders without being present on the spot so that through the auction the auction seller can get the highest price from the auction participants through a website or online-based auction application. The implementation of online auctions aims to mitigate risks such as anarchy and intimidation caused by debtors who do not want to voluntarily submit their collateral, in the implementation of online auctions, the system will display several auction bidders, and the winner has declared automatically when the online auction ends based on the highest bid results. This study aims to explain how a process in the implementation of online auctions (e-auction) in the community, analyzes the waste that often occurs during an online auction (e-auction) at KPKNL Sidoarjo. This research uses a qualitative approach method. Primary data collection and secondary data were collected by conducting direct interviews with class 1 Auction Officers at the Sidoarjo Branch KPKNL Office. Analysis using value strea m map (VSM) attributes and seven factors causing Shigeo Shingo's waste to identify waste in the online auction process flow system (e-auction) at KPKNL. In this study, waste in online auctions through KPKNL includes those that occur at the stages of verifying bidders' registration data, taking proof of payment, and taking auction minutes. Based on the data that has been collected, it is hoped that the government can make infrastructure improvements that can support the implementation of online auctions at all KPKNLs as an effort to provide solutions to improve the quality of online auction services (e-auction) at KPKNL Sidoarjo.
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