The District Integrated Administration Services Quality (PATEN), Sidoarjo, Sidoarjo Regency
Kualitas Pelayanan Administrasi Terpadu Kecamatan (PATEN) Pada Kantor Kecamatan Sidoarjo Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.5075Keywords:
Quality, Public Service, PATEN, Sidoarjo RegencyAbstract
Sub-district Integrated Administration Services (PATEN) is one of the government's innovations to improve the quality of public services centered on the sub-district area. the purpose of this research is to analyze the quality of sub-district integrated administration services (PATEN) at the sidoarjo sub-district office, sidoarjo district. the research method used is qualitative research with a descriptive approach. The type of data taken in this study comes from secondary data and primary data. The data collection technique chosen is by conducting interviews, documentation, and observation. the informant determination technique used by the author is purposive sampling technique. the application of data analysis techniques by Miles and Huberman includes data reduction, data presentation and conclusion drawing. the results of this study are based on the theory of service quality by Zeithaml, Parasuraman, and Berry in Rambat Lupiyoadi (2006) consisting of 5 indicators, namely tangibles, reliability, responsiveness, assurance, and empathy.
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