Implementation of Fuzzy Mamdani for Evaluation of Health Service Performance of BPJS Participants
Implementasi Fuzzy Mamdani untuk Penilaian Kinerja Pelayanan Kesehatan Peserta BPJS
DOI:
https://doi.org/10.21070/ups.4948Keywords:
Quality of Service, Fuzzy Mamdani, perceptions, expectations, BPJSAbstract
This study evaluates the performance of health services for BPJS participants at Puskesmas Tarik by measuring service quality in terms of perception and expectation. As a sub-district public health service, Puskesmas ensures community health, particularly for BPJS participants. The aim is to determine patient satisfaction with the health services provided. The Mamdani fuzzy logic method is used, with perception and expectation as inputs and service quality as the output. MATLAB was used for the implementation of fuzzy logic. Data were collected via questionnaires randomly distributed to 56 BPJS patients at Puskesmas Tarik. Results showed an average service quality score of 2 on a Likert scale of 1-3, and the fuzzy Mamdani calculation yielded a score of 59.3. These results indicate that the current service quality at Puskesmas Tarik is rated as moderate.
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