Quality Of Promotion Services At The Sidoarjo Regency Civil Service Agency
Kualitas Pelayanan Kenaikan Pangkat di Badan Kepegawaian Daerah Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.4250Keywords:
Quality of Public Service, Personal Administration, Service PromotionAbstract
The Sidoarjo Regency Regional Civil Service Agency is a work unit of the Sidoarjo Regency Government Regional Apparatus which has main tasks and functions in the field of personnel administration. Referring to this problem, BKD Sidoarjo created an innovative Promotion Management System. The Promotion Management System application functions to make it easier for service users (PNS) in the promotion proposal process. The aim of this research is to analyze the quality of promotion services at the Sidoarjo Regency Regional Civil Service Agency. This research method is a mixed method in which to analyze the quality of promotion services, measurements are carried out using quantitative methods first using the servqual method then followed by qualitative methods using interactive model data analysis methods. The results of this research and in accordance with the Decree of the Regent of Sidoarjo Regency Number 800/307/404.6.1/2015 concerning the Promotion Management System.
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