Implementation of Health Insurance Program for the Poor (JKMM) in the Sidoarjo Social Service

Abstract

JKMM provides health services for less fortunate people Sidoarjo. Data collection for research descriptive qualitative method including observation, interviews and documentation. Primary data was obtained from interviews and observations with informants, while secondary data came from the official government website Sidoarjo Social Service. The research to analyze the Social Services JKMM program underprivileged communities. Purposive sampling technique was used determine informants involving the applicant community, Head of Social Division, Data Manager, Service Officers and Village Operators. Data analysis techniques, Miles and Huberman's interactive model used which involves data collection, data reduction, data presentation, and drawing conclusions. The research results show that JKMM program policies implemented well. Changes to cooperation contracts with private hospitals have socialized to all applicants, but there still some applicants understand them, so health costs for some applicants are not covered by the government. Then, SIPRAJA application as a service support often experiences obstacles online service process.