Quality of Population Administration Services Through Online Service (Plavon) in Realizing E-Government
Kualitas Pelayanan Administrasi Kependudukan Melalui Pelayanan Via Online (Plavon) dalam Mewujudkan E-Government
DOI:
https://doi.org/10.21070/ups.4116Keywords:
Quality, Population Administration, PlavonAbstract
This research aims to identify the quality of population administration services Through Online Services (PLAVON) in realizing E-Government in Kajeksan Village, Tulangan District, Sidoarjo Regency. In this research, the method used is a qualitative method and informants were selected using a purposive sampling method. The results of research on the quality of population administration services Through Online Services (PLAVON) in realizing E-Government show that the first indicator in Bukti Nyata (Tangibles) is still not fully optimal because village officials lack discipline in terms of working hours. In the next indicator, it is considered quite optimal and the kajekan village apartment provides services in population administration in a very friendly manner so that residents feel safe and comfortable. This research provides insight into the quality of population administration services in Kajeksan Village and can become a basis for improvements in efforts to improve the quality of population administration services.
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