DOI of the published article https://doi.org/10.51135/PublicPolicy.v4.i2.p574-592
The Effectivenes of Online Service (PLAVON) Dukcapil
Efektivitas Pelayanan Via Online (PLAVON) Dukcapil
DOI:
https://doi.org/10.21070/ups.4114Keywords:
Effectiveness, Public Service, Plavon DukcapilAbstract
Public services aim to meet the needs of the community in carrying out rights and obligations and improving
welfare that can realize a just and social order. In creating the effectiveness of public services in the government
environment, a bureaucratic reform in public services is needed. The Indonesian government utilizes existing technology to create better public services by organizing online public services. The Sidoarjo Regency Government together with the Sidoarjo Regency Population and Civil Registration Office issued a new breakthrough in public services, especially in the service of population administration and civil registration with the issuance of the PLAVON. The purpose of this study was to determine and analyze the effectiveness of the Dukcapil PLAVON in Permisan Village. This study uses qualitative research with a descriptive approach. The results showed of the effectiveness of the Dukcapil PLAVON, was still not running optimally, especially in provision ofsocialization to the community.
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