Quality of Population Administrative Services in Ngastemi Village, Bangsal District, Mojokerto Regency
Kualitas Pelayanan Administratif Kependudukan di Desa Ngastemi Kecamatan Bangsal Kabupaten Mojokerto
DOI:
https://doi.org/10.21070/ups.3480Keywords:
Quality, Administrative Services, PopulationAbstract
This research aims to evaluate the quality of population administration services in the Bangsal District. The research methodology employed a qualitative approach with an interactive model of data analysis. The objectives of this study are to measure public satisfaction with population administration services and to analyze aspects such as physical facilities, reliability, responsiveness, assurance, and empathy in Public Services. The research findings indicate that, despite shortcomings in physical facilities, the public is satisfied with the reliability of services and effective communication between staff and visitors. Additionally, efforts to enhance security in service provision have been observed, providing a sense of safety for the community. This study provides valuable insights into the quality of administration services in the Bangsal District and can serve as a foundation for further improvements in public service delivery.
Downloads
References
G. A. Rangan, “Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kelurahan Kanaan Kecamatan Bontang Barat,” eJournal Ilmu Pemerintah., vol. 8, no. 2, pp. 507–520, 2020.
N. Sonani and I. A. Yulia, “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Pada Bagian Pelayanan Administrasi Kependudukan,” J. Visionida, vol. 7, no. 1, pp. 15–21, 2021, [Online]. Available: https://ojs.unida.ac.id/Jvs/article/view/4357/2557
N. Hairat and M. G. Suyuti, “Implementasi Standar Pelayanan Menurut Undang-Undang Nomor 25 Tahun 2009 Di Puskesmas Segeri,” Siyasatuna J. Ilm. Mhs. Siyasah Syar’Iyyah, vol. 1, no. 3, pp. 594–601, 2020.
K. Purba, “Kualitas Pelayanan Administrasi Kependudukan Pada Upt Disdukcapil Kecamatan Tampan Kota Pekanbaru,” J. Adm. Publik, vol. 11, no. 1, pp. 31–55, 2020, doi: 10.31506/jap.v11i1.7127.
D. Bender, “DESA - Optimization of variable structure Modelica models using custom annotations,” ACM Int. Conf. Proceeding Ser., vol. 18-April-2016, no. 1, pp. 45–54, 2016, doi: 10.1145/2904081.2904088.
M. H. Hasyim, H. Purnamasari, and E. Priyanti, “Kualitas Pelayanan Administrasi Kependudukan Pada Kantor Kecamatan Jatibarang Kabupaten Indramayu,” Din. J. Ilm. Ilmu Adm. Negara, vol. 8, no. 2, pp. 365–370, 2021, [Online]. Available: https://jurnal.unigal.ac.id/index.php/dinamika/article/view/5602
Y. A. Rudiansyah, G. Argenti, and K. Febriantin, “Kualitas pelayanan administrasi kependudukan pada masa pandemi covid 19 di dinas kependudukan dan pencatatan sipil,” Kinerja, vol. 18, no. 4, pp. 513–520, 2022, doi: 10.30872/jkin.v18i4.9837.
M. Tuju, M. Kimbal, and M. Mantiri, “KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN MINAHASA SELATAN (Suatu Studi Tentang Pelayanan Akta Kelahiran),” J. Eksek., vol. 2, no. 2, pp. 1–12, 2017.
R. P. W. Sendy Dwi Saputra, Afifuddin, “Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kecamatan Kepanjen Kidul,” J. Respon Publik, vol. 13, no. 2, pp. 38–44, 2019.
U. M. Area, “MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN BATU BARA IHRAMLI EFENDI PROGRAM MAGISTER ILMU ADMINISTRASI PUBLIK PASCASARJANA UNIVERSITAS MEDAN AREA MEDAN Sebagai salah satu syarat untuk memperoleh gelar Magister Administrasi Publik,” 2022.
S. Ardayanti, P. T. Hensom, and P. Subang, “Kualitas Pelayanan Administrasi Kependudukan di Desa Dayeuhkolot Kecamatan Sagalaherang Kabupaten Subang,” 2021. [Online]. Available: http://ejournal.unsub.ac.id/index.php/publik
S. P. Surendry and H. Sukmana, “Kualitas Pelayanan Administrasi Kependudukan di Desa Keboansikep Kecamatan Gedangan Kabupaten Sidoarjo,” Musamus J. Public Adm., vol. 5, pp. 43–54, 2022.
A. N. Rohman, N. U. Ati, and A. Z. Abidin, “Kualitas Pelayanan Publik Administrasi Kependudukan Pada Kantor Camat Purwodadi Kabupaten Pasuruan,” J. Eksek., vol. 15, no. 6, pp. 72–78, 2021.
P. D. I. W. Koyan, “Metodologi Penelitian Kualitatif,” Rake Sar., no. March, pp. 54–68, 2022, [Online]. Available: https://scholar.google.com/citations?user=O-B3eJYAAAAJ&hl=en
F. Muqorrobin, “Intrumen Penelitian,” Metod. Penelit., pp. 15–20, 2010.
Downloads
Additional Files
Posted
License
Copyright (c) 2023 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.
