Analysis of Public Satisfaction with Public Services in Larangan Village, Temple District, Sidoarjo Regency in 2022
Analisis Kepuasan Masyarakat terhadap Pelayanan Publik di Desa Larangan Kecamatan Candi Kabupaten Sidoarjo Tahun 2022
DOI:
https://doi.org/10.21070/ups.3319Keywords:
Community Satisfaction, Public Service, BureaucracyAbstract
The research focus taken by the author examines Community Satisfaction in this measurement based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 14 of 2018 concerning Guidelines for Compiling Public Satisfaction Surveys in Public Service Delivery Units which consist of 9 elements namely requirements, systems, mechanisms and procedures , Completion time, Costs/tariffs, Product specifications for types of services, Competence of implementers, Behavior of implementers, Handling of complaints, suggestions and input and Facilities and infrastructure. based on the research results obtained, it can be concluded that the service quality and performance of service units in Larangan Village, Candi District, Sidoarjo Regency are in the good category, this is evidenced by the SKM conversion value of 79.02. The highest average value is the element of service facilities (3.28), while the element with the lowest average value is the element of requirements (3.02)
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