Factor Analysis of Delay Return of Claim Form On Patient Satisfaction Level
Analisis Faktor Keterlambatan Pengembalian Formulir Klaim Terhadap Kepuasan Pasien
DOI:
https://doi.org/10.21070/ups.2873Keywords:
Health insurance, satisfaction, medical resume, service qualityAbstract
Background:The reimbursement process is also very concerned with administrative completeness, such as a claim form in the form of a summary of medical records obtained during the hospital treatment period. The level of patient satisfaction is known when the patient receives what he expects.
Methods: The research method used was descriptive quantitative with the concept of Service Quailty. In this study there were 50 respondents. Questionnaires and interviews were used to collect the data.
Results:The results of the statistical tests showed that 58% of the patients were dissatisfied. The results showed that there was an influence between delay and satisfaction with the results of Asym.Sig 0.047, between delay and reliability with the results of Asym.Sig 0.038, between delay and responsiveness with the results of Asym.Sig 0.028, and between delay and physical form with the results of Asym.Sig 0.021.
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