Innovation of the Sidoarjo People's Service System (SIPRAJA) as a Digital-Based Public Service
Inovasi Sistem Pelayanan Rakyat Sidoarjo (SIPRAJA) sebagai Pelayanan Publik Berbasis Digital
DOI:
https://doi.org/10.21070/ups.2586Keywords:
Innovation, Public Services, Sidoarjo People's Service System (SIPRAJA)Abstract
The purpose of this study was to examine the innovation of the Sidoarjo Public Service System (SIPRAJA) based on digital technology. digital-based public service system (SIPRAJA), using qualitative descriptive methodology and data collection techniques such as observation, interviews, and recording, as well as primary and secondary data. observation, interviews, and recording, as well as primary and secondary data types. The findings show that the community has made the best use of the SIPRAJA application and website, which is the invention of the Sidoarjo Public Service System (SIPRAJA) as a digital-based public service. This can be seen from the explanation in the characteristics of innovation. Rogers mentions five factors, the first is relative advantage, the second is suitability, the third is complexity, the fourth is the possibility of trying and the fifth is ease of observation.
Downloads
References
Riesa Sellfia, N., Dayat, U., & Aryani, L. (n.d.). Inovasi pelayanan publik berbasis e-government dalam aplikasi sampurasun purwakarta. 18(4), 2021–2590. http://journal.feb.unmul.ac.id/index.php/KINERJA
PermenPANRB Nomor 30 Tahun 2014 tentang Pedoman Inovasi Pelayanan Publik, (2014).
Hayat. (2018). Kebijakan Publik. Intrans Publishing.
Aprilia Hapsari, Muhammad Guntur, & Rukmana, N. S. (2021). Inovasi Pelayanan Publik (PAKDES: Aplikasi Laporan Dana Desa Kreatif Berbasis Online di Kecamatan Mallawa Kabupaten Maros). Jurnal Administrasi Publik, 17(2), 283–304. https://doi.org/10.52316/jap.v17i2.77
Syafiie, I. K. (2003). Sistem Administrasi Negara Republik Indonesia (SANRI). Bumi Aksara.
Undang Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik, 1 (2009).
Wibowo, A. ari, P. S. (2021). Inovasi Pelayanan Publik Dalam Mendukung Reformasi Birokrasi Di Era Masyarakat Informasi. Jurnal Media Administrasi, 3, 42–49.
Labib, M. M. (2022). Inovasi Layanan Publik Melalui Program CETTAR Berbasis Digital Dalam Mewujudkan Tatanan Pemerintahan Jawa Timur Yang Baik. Jurnal Administrasi Publik, 7(Inovasi Pelayanan Publik), 95–103.
Firda, T., Maruao, A., Maolana, P., Hidayani, A., Wijaya, C. S., & Ardiansyah, F. (2020). MINISTRATE Penerapan Inovasi Pelayanan Publik GO-DOK Di Kota Tasikmalaya. In Jurnal Birokrasi & Pemerintahan Daerah (Vol. 2, Issue 1).
Rukajat, A. (2018). Pendekatan Penelitian Kualitatif. Budi Utama.
Sugiyono. (2013). Metode Penelitian Kuantitatif Kualitatif dan R&D. Alfabeta.
Hapsari Aprilia, G. M. R. N. S. S. (2021). Inovasi Pelayanan Publik di Kecamatan Mallawa Kabupaten Maros. Jurnal Administrasi Publik, 17(Inovasi Pelayanan Publik), 283–304.
Hamdam, I. A. A. M. T. (2020). Inovasi Pelayanan Publik Melalui UP3SK Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Pinrang. Jurnal Administrasi Publik, 6, 252–264.
Zulfikar Andi M, M. N. (2021). Inovasi Pelayanan Publik Melalui Sistem Informasi Aspirasi Publik Dan Pengaduan Di Dinas Komunikasi Dan Informatika Kabupaten Sidrap. Jurnal Unismuh, 2, 1177–1193.
Pratiwi Mutiara, S. A. T. (2018). Inovasi Pelayanan Publik “Motor Pelayanan Lorong TA” Pada Kantor Kecamatan Rappocini Kota Makassar. Jurnal Administrasi Negara, 24, 139–148.
Idwar, M. W. (2022). Inovasi Pelayanan Publik Di Desa Mojomalang Kecamatan Parengan Kabupaten Tuban. Jurnal Penelitian Administrasi Publik, 2, 102–112.
Downloads
Additional Files
Posted
License
Copyright (c) 2023 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.
