The Effect of Health Personnel Burnout on Service Quality at Bhayangkara Hospital Pusdik Sabhara Sidoarjo
Pengaruh Burnout Tenaga Kesehatan terhadap Kualitas Pelayanan di Rumah Sakit Bhayangkara Pusdik Sabhara Sidoarjo
DOI:
https://doi.org/10.21070/ups.2149Keywords:
Burnout, Health Workers, Service QualityAbstract
Burnout is a stress syndrome related to work, such as emotional exhaustion, cynicism and professional
ineffectiveness. The research design was carried out experimentally using a cross sectional study method. The results showed that there was an effect of burnout of health workers on the quality of service at Bhayangkara Hospital Pusdik Sabhara Sidoarjo. In the moderate burnout category and moderate burnout there is a significant effect on service quality, but in the high burnout category there is no effect on service quality.
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