Effect of Brand Attitude, Brand Affect and Brand Characteristic on Consumer Brand Axtention Attitude with Brand Loyalty as Intervening Variable
Pengaruh Brand Attitude, Brand Affect dan Brand Characteristic terhadap Consumer Brand Axtention Attitude dengan Brand Loyalty sebagai Variabel Intervening
DOI:
https://doi.org/10.21070/ups.1207Keywords:
Brand Attitude, Brand Affect, Brand Characteristic, Consumer Brand Axtention Attitude, Brand LoyaltyAbstract
This study aims to determine the effect of brand attitude, brand affect and brand characteristic on consumer brand intention attitude with brand loyalty as an intervening variable on Iphone smartphone products. The research was conducted using a quantitative approach, with a questionnaire as a research instrument. The number of samples analyzed were 400 Iphone users. The results of the study show that brand attitude, brand affect and brand characteristic have a significant effect on consumer brand intention and brand loyalty on Iphone smartphone products. Other results show that indirectly brand attitude, brand affect and brand characteristic have a significant effect on consumer brand intention attitude through brand loyalty on Iphone smartphone products.
Downloads
References
A. F. H. Rosita, “Attitude Dengan Brand Loyalty Sebagai Variabel Mediasi ( Studi Pada Merek Zara Di Kota Surabaya ),” J. Imiah Mhs. Feb Univ. Brawijaya, Vol. 7, No. 1, Pp. 1–16, 2018.
A. Febriana And N. H. Rosita, “Pengaruh Brand Affect Terhadap Consumer Brand Extention Attitude Dengan Brand Loyalty Sebagai Variabel Mediasi (Studi Pada Merek Zara Di Kota Surabaya),” J. Ilm. Mhs. Feb Ub, Vol. 7, No. 1, Pp. 1–16, 2018.
L. A. Tizazu, “The Relationship Between Brand Equity And Customers’ Attitude Towards Brand Extension For High Involvement Consumer Products,” Int. J. Sci. Res., Vol. 7, No. 4, 2018.
H. Song, H. Duan, S. Deng, And J. Xu, “Brand Extension And Channel Structure: An Analysis Of The Effects Of Social Influence,” Omega (United Kingdom), Vol. 110, 2022, Doi: 10.1016/J.Omega.2022.102626.
L. Nafees, C. M. Cook, A. N. Nikolov, And J. E. Stoddard, “Can Social Media Influencer (Smi) Power Influence Consumer Brand Attitudes? The Mediating Role Of Perceived Smi Credibility,” Digit. Bus., Vol. 1, No. 2, 2021, Doi: 10.1016/J.Digbus.2021.100008.
O. Boubker And K. Douayri, “Dataset On The Relationship Between Consumer Satisfaction, Brand Attitude, Brand Preference And Purchase Intentions Of Dairy Product: The Case Of The Laayoune-Sakia El Hamra Region In Morocco,” Data Br., Vol. 32, 2020, Doi: 10.1016/J.Dib.2020.106172.
E. Wijayayanto And S. Suharti, “Pengaruh Brand Image, Attitude, Dan Service Quality Terhadap Keputusan Beli Konsumen (Studi Pada Warung Makan Lotekmania Jl. Damai No.12 Yogyakarta),” Manaj. Dewantara, Vol. 2, No. 2, 2018, Doi: 10.26460/Md.V2i2.3153.
J. Radiansyah And A. S. Ananda, “Pengaruh Brand Signature Terhadap Brand Loyalty Dengan Brand Attitude Sebagai Variabel Mediasi (Studi Kasus Gulaku),” Jisip (Jurnal Ilmu Sos. Dan Pendidikan), Vol. 5, No. 3, 2021, Doi: 10.36312/Jisip.V5i3.2089.
M. K. Majeed, J. C. Jun, M. Zia-Ur-Rehman, M. Mohsin, And M. Z. Rafiq, “The Board Size And Board Composition Impact On Financial Performance: An Evidence From The Pakistani And Chinese’s Listed Banking Sector,” J. Asian Financ. Econ. Bus., Vol. 7, No. 4, 2020, Doi: 10.13106/Jafeb.2020.Vol7.No4.81.
A. Gozali, “Pengaruh Risk Aversion, Brand Trust, Dan Brand Affect Terhadap Brand Loyalty Gadget Merek Apple Di Surabaya,” J. Ilm. Mhs. Univ. Surabaya, Vol. 4, No. 1, 2015.
B. Francioni, I. Curina, S. M. Hegner, And M. Cioppi, “Brand Addiction: Brand Characteristics And Psychological Outcomes,” J. Consum. Mark., Vol. 38, No. 2, 2021, Doi: 10.1108/Jcm-02-2020-3678.
M. Rahmawati, S. M. Setyawati, And N. C. Afif, “Pengaruh Brand Characteristic Terhadap Brand Loyalty Dimediasi Oleh Brand Trust Dan Brand Affect,” J. Ekon. Bisnis, Dan Akunt., Vol. 21, No. 3, 2019, Doi: 10.32424/Jeba.V21i3.1375.
F. Muthiah And B. Setiawan, “Pengaruh Brand Awareness, Brand Characteristic, Dan Emotional Branding Terhadap Keputusan Pembelian,” J. Ilm. Manaj. Kesatuan, Vol. 7, No. 2, Pp. 259–267, 2019, Doi: 10.37641/Jimkes.V7i2.228.
Y. P. Siringoringo And M. J. Murdani, “Relationship Brand Characteristics, Company Characteristics And Consume R-Brand Characteristics With Brand Loyalty (Case Study Of Sarimi Consumers In Samarinda),” Int. J. Econ. Bus. Account. Res., Vol. 4, No. 02, 2020, Doi: 10.29040/Ijebar.V4i02.1054.
D. Z. Kara, “Effects Of Brand Heritage On Intentions To Buy Of Airline Services: The Mediating Roles Of Brand Trust And Brand Loyalty,” Sustain., Vol. 13, No. 1, Pp. 1–15, 2021, Doi: 10.3390/Su13010303.
B. I. A. Sawaftah, “Linking Social Media Marketing Activities To Revisit Intention Through Brand Trust And Brand Loyalty On The Coffee Shop Facebook Pages: Exploring Sequential Mediation Mechanism,” Sustain., Vol. 13, No. 4, Pp. 1–16, 2021, Doi: 10.3390/Su13042277.
R. Vikaliana, R. Panjaitan, E. Adam, M. I. Fasa, And A. H. Roslan, “Brand Loyalty In The Smartphone User’s: The Role Of Brand Credibility And Consumer Convenience,” Estud. Econ. Apl., Vol. 39, No. 4, 2021, Doi: 10.25115/Eea.V39i4.4477.
S. Nawawi And S. Riptiono, “Pengaruh Brand Awareness Dan Brand Association Terhadap Brand Equity Dengan Brand Loyalty Sebagai Variabel Intervening,” J. Ilm. Mhs. Manajemen, Bisnis Dan Akunt., Vol. 2, No. 2, Pp. 166–183, 2020, Doi: 10.32639/Jimmba.V2i2.459.
M. Y. Handiyono, “Pengaruh Brand Image Terhadap Kinerja Perusahaan Dengan Customer Loyalty Sebagai Variabel Intervening,” J. Penelit. Teor. Terap. Akunt., Vol. 2, No. 1, Pp. 1–18, 2017, Doi: 10.51289/Peta.V2i1.201.
R. Tuinesia, J. E. Sutanto, And M. R. Sondak, “The Influence Of Brand Awareness And Perceived Quality On Repurchase Intention: Brand Loyalty As Intervening Variable (Case Study At Kopi Soe Branch Of Panakkukang Makassar),” Int. J. Econ. Bus. Account. Res., Vol. 6, No. 1, P. 578, 2022, Doi: 10.29040/Ijebar.V6i1.4861.
M. Yusuf, Metode Penelitian : Kuantitatif, Kualitatif Dan Penelitian Gabungan. Jakarta: Kencara, 2017.
Sugiyono, Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta, 2014.
W. Abdillah And J. Hartono, Partial Least Square (Pls) : Alternatif Structural Equation Modelling (Sem) Dalam Penelitian Bisnis, 1st Ed. Yogyakarta: Andi, 2015.
I. Ghozali, Structural Equation Modeling Metode Alternatif Dengan Partial Least Square, 2nd Ed. Semarang: Undip Press, 2014.
J. Hwang, J. Y. (Jacey) Choe, H. M. Kim, And J. J. Kim, “Human Baristas And Robot Baristas: How Does Brand Experience Affect Brand Satisfaction, Brand Attitude, Brand Attachment, And Brand Loyalty?,” Int. J. Hosp. Manag., Vol. 99, 2021, Doi: 10.1016/J.Ijhm.2021.103050.
S. Kim, J. Jang, And I. Kim, “The Role Of Passengers’ Involvement In Cause Related Marketing: Moderated Mediation Effects Of Brand Attitude And Brand Consciousness In The Airline Industry,” Int. J. Sustain. Transp., Vol. 16, No. 7, 2022, Doi: 10.1080/15568318.2021.1914788.
D. T. Nguyen, D. H. A. Le, L. G. Truong, N. G. Truong, And V. V. Vu, “The Effect Of Generation Z’s Perceptions Of Brand Activism On Brand Loyalty: Evidence From Vietnam,” Asia Pacific J. Mark. Logist., 2022, Doi: 10.1108/Apjml-02-2022-0165.
R. Huaman-Ramirez, N. Albert, And D. Merunka, “Are Global Brands Trustworthy?: The Role Of Brand Affect, Brand Innovativeness, And Consumer Ethnocentrism,” Eur. Bus. Rev., Vol. 31, No. 6, 2019, Doi: 10.1108/Ebr-11-2017-0202.
S. Rahayu And M. Harsono, “Kepercayaan Merek Dan Brand Affect Sebagai Anteseden Dari Loyalitas Merek,” Media Ekon., Vol. 18, No. 1, Pp. 9–22, 2018, Doi: 10.30595/Medek.V18i1.2409.
A. Sarkar, J. G. Sarkar, S. Sreejesh, And M. R. Anusree, “A Qualitative Investigation Of E-Tail Brand Affect,” Mark. Intell. Plan., Vol. 36, No. 3, 2018, Doi: 10.1108/Mip-09-2017-0198.
L. D. Lang, W. M. Lim, And F. Guzmán, “How Does Promotion Mix Affect Brand Equity? Insights From A Mixed-Methods Study Of Low Involvement Products,” J. Bus. Res., Vol. 141, 2022, Doi: 10.1016/J.Jbusres.2021.12.028.
T. Soedarto, G. S. A. Kurniawan, And R. J. Sunarsono, “The Parceling Of Loyalty: Brand Quality, Brand Affect, And Brand Trust Effect On Attitudinal Loyalty And Behavioral Loyalty,” Acad. Strateg. Manag. J., Vol. 18, No. 1, 2019.
M. Ghaleb And B. Kaplan, “Brand Characteristics’ Effects On Yemeni Companies’ Willingness To Pay (Wtp) A Price Premium For Audit Services,” Ijasos- Int. E-Journal Adv. Soc. Sci., 2019, Doi: 10.18769/Ijasos.592668.
M. Isa, “Building Brand Loyalty Based Brand Characteristic On Middle Eastern Culinary Msme Products,” Int. J. Soc. Sci. Econ. Invent., Vol. 7, No. 12, 2021, Doi: 10.23958/Ijssei/Vol07-I12/322.
X. Li, C. L. Yen, And T. Liu, “Hotel Brand Personality And Brand Loyalty: An Affective, Conative And Behavioral Perspective,” J. Hosp. Mark. Manag., Vol. 29, No. 5, 2020, Doi: 10.1080/19368623.2019.1654961.
M. B. Nyamekye, D. R. Adam, H. Boateng, And J. P. Kosiba, “Place Attachment And Brand Loyalty: The Moderating Role Of Customer Experience In The Restaurant Setting,” Int. Hosp. Rev., 2021, Doi: 10.1108/Ihr-02-2021-0013.
E. Fatmawati And L. Indayani, “The Influence Of Brand Image, Atmosphere And Satisfaction On Consumer Loyalty,” Indones. J. Law Econ. Rev., Vol. 17, Nov. 2022, Doi: 10.21070/Ijler.V17i0.825.
S. Zhang, M. Y. P. Peng, Y. Peng, Y. Zhang, G. Ren, And C. C. Chen, “Expressive Brand Relationship, Brand Love, And Brand Loyalty For Tablet Pcs: Building A Sustainable Brand,” Front. Psychol., Vol. 11, 2020, Doi: 10.3389/Fpsyg.2020.00231.
Handono, Djoharsjah, And S. Fauziah, “Pengaruh Pengalaman, Kepercayaan, Citra Terhadap Loyalitas Merek Dan Dampaknya Terhadap Sikap Konsumen Pada Perluasan Merek Obat Flu Dan Batuk,” Jebi | J. Ekon. Bisnis Indones., Vol. 13, No. 1, 2018, Doi: 10.36310/Jebi.V13i1.92.
L. Indayani, Sumartik, G. R. Hanum, T. P. Adinda, And A. E. Viranti, “E Service Quality, Trust And Satisfaction On Consumer Loyalty At Hospital,” Procedia Sci. Humanit., Vol. 0672, No. C, Pp. 1161–1165, 2022.
Y. Ju And S. C. (Shawn) Jang, “The Effect Of Covid-19 On Hotel Booking Intentions: Investigating The Roles Of Message Appeal Type And Brand Loyalty,” Int. J. Hosp. Manag., Vol. 108, No. October 2022, P. 103357, 2023, Doi: 10.1016/J.Ijhm.2022.103357.
Downloads
Additional Files
Posted
License
Copyright (c) 2023 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.