Social Network Analysis of Korlantas's Digital Activity on X (formerly Twitter)
Social Network Analysis Terhadap Aktivitas Digital Korlantas Di Media Social X
DOI:
https://doi.org/10.21070/ups.12021Keywords:
Social Network Analysis, Korlantas Polri, social mediaAbstract
Advancements in digital technology are driving the transformation of public services, including the digital application for driver's license (SIM) renewal provided by the Indonesian National Police Traffic Corps (Korlantas Polri). However, reviews on the social media platform X indicate that this service still faces various challenges. Specifically, the study utilizes SNA to map and analyze the social networks formed through user interactions concerning digital reviews of Korlantas on X. Based on the identified issues, the research question is: How can SNA network visualizations be created and the data regarding Korlantas digital reviews be categorized? Against this backdrop, the study aims to generate SNA network visualizations and categorize data from these digital reviews. The research offers valuable insights for Korlantas to optimize its digital communication strategies, enabling more effective public engagement, responsive handling of criticism, and the cultivation of a more positive image on social media.
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