Complaint Management Communication PT. Mutiara Cemerlang Teknologi
Komunikasi Manajemen Komplain PT. Mutiara Cemerlang Teknologi
DOI:
https://doi.org/10.21070/ups.1191Keywords:
Organizational Communication, Complaint Management, ServiceAbstract
Effective communication within the organization affects the direction of task delegation. In this case, it is like the case that was experienced by PT Mutiara Cemerlang Teknologi, which occasionally received complaints from users of its services. Some of the obstacles that were complained of included the operation and maintenance of applications or software. From these complaints, there will be several processes of communication and delegation of tasks conveyed by the leadership, so that these complaints can be resolved immediately. In the research that will be conducted, the author wants to know what kind of communication is used to handle complaints or complaints from service users of PT Mutiara Cemerlang Teknologi. The research results of this research are that communication is found based on its scope, namely internal and external communication. Then based on the flow of communication, namely the existence of diagonal, horizontal and top-down communication.
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