Implementation of Digital Employment Services Through the Sistem Informasi Hubungan Industrial (SIHUBIN) Application at the Sidoarjo Manpower Office

Implementasi Layanan Digital Ketenagakerjaan melalui Aplikasi Sistem Informasi Hubungan Industrial (SIHUBIN) di Dinas Ketenagakerjaan Sidoarjo

Abstract

This study aims to analyze the implementation of digital employment services through the SIHUBIN application at the Sidoarjo Regency Manpower Office. Using a descriptive qualitative approach, data were collected through interviews, observations, and documentation, and analyzed based on Charles O. Jones’ implementation theory, which includes organization, interpretation, and application. The results indicate that SIHUBIN implementation is not yet optimal. Organizational support exists, but it is constrained by limited human resources, insufficient technical training, and the absence of a dedicated maintenance budget. In terms of interpretation, the understanding of both officials and users remains limited due to inadequate socialization. In application, several services are still partly manual, including the absence of electronic transaction receipts and limited document access. The study concludes that strengthening human resource capacity, ensuring sustainable budgeting, improving public communication, integrating systems, and continuously enhancing user access are essential to make SIHUBIN more effective, efficient, transparent, and accountable.