Implementation of the Sipraja Application in the Provision of Business Domicile Certificates

Implementasi Aplikasi Sipraja Dalam Pelayanan Surat Keterangan Domisili Usaha

Abstract

This study analyzes the implementation of the SIPRAJA (Sidoarjo Public Service System) application for Business Domicile Certificate (SKDU) services in Cemengkalang Village. The primary objective of the study is to analyze and describe the extent to which SIPRAJA implementation improves the quality of administrative services through communication, resources, disposition, and bureaucratic structure. Using a descriptive qualitative approach, data was collected through interviews, observation, and documentation. The findings indicate that SIPRAJA implementation is suboptimal. Key obstacles include inadequate outreach leading to procedural non-compliance, limited personnel capacity, and inadequate technological infrastructure. Furthermore, the lack of clear standard operating procedures (SOPs) and technical guidelines leads to inconsistent service standards. These findings emphasize the importance of strengthening human resource capacity and providing better infrastructure. This study recommends more effective coordination and communication among stakeholders to support the optimization of consistent, high-quality digital-based public services for the people of Sidoarjo.