The Influence of Perceived Usefulness, Perceived Ease of Use, and Perceived Risk on Consumer Purchase Interest at TikTok Shop in Sidoarjo
Pengaruh Persepsi Manfaat, Persepsi Kemudahan Penggunaan dan Persepsi Risiko terhadap Minat Beli Konsumen pada TikTok Shop di Sidoarjo
DOI:
https://doi.org/10.21070/ups.10699Keywords:
Perceived Usefulness, Perceived Ease of Use, Perceived Risk, Purchase InterestAbstract
This study aims to determine the influence of perceived usefulness, perceived ease of use, and perceived risk on consumer purchase interest at TikTok Shop in Sidoarjo. This research method uses a quantitative approach. The population in this study is all Sidoarjo residents who use TikTok. The sampling technique used a non-probability method with a purposive sampling approach, with a sample size of 100 respondents. The data collection method was carried out by distributing online questionnaires via Google Forms, and answers were measured using a Likert scale. The data analysis technique used SPSS software version 22. The results of this study prove that perceived usefulness influences purchase interest, perceived ease of use influences purchase interest, and perceived risk influences purchase interest.
Downloads
References
Febiantika, Tivani Nadia, Rizky Eka Febriansah, and Muhammad Yani, “Analisis Brand Image, Content Marketing dan Shopping Lifestyle Terhadap Keputusan Pembelian pada Marketplace Shopee,” Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi , vol. 9, no. 1, pp. 100–122, 2025, doi: 10.31955/mea.v9i1.4876.
Astuti, Sri, Almansyah Rundu Wonua, and Andry Stepahnie Titing, “Pengaruh Persepsi Manfaat dan Persepsi Kemudahan Penggunaan terhadap Keputusan Pembelian pada Tiktok Shop,” Journal of Management and Social Sciences (JIMAS), vol. 2, no. 4, pp. 147–161, 2023, doi: https://doi.org/10.55606/jimas.v2i4.
Katiman, Glorya, Yecika Heidi Monding, Della Safira Hode, Vincen Budiharto, and Sandra Ingried Asaloei, “Perbandingan Pengalaman Pengguna Aplikasi Online Shop Shopee dan Tiktok: Studi Kasus pada Mahasiswa Administrasi Bisnis,” Jurnal Lentera Bisnis dan Kewirausahaan, vol. 1, no. 1, pp. 1–9, 2024.
Firmansah, Fiki and Dewi Komala sari, “Dukungan Selebriti, E-WOM, dan Promosi Secara Signifikan Meningkatkan Minat Beli Kaum Muda di Indonesia,” Indonesian Journal of Law and Economics Review, vol. 19, no. 3, pp. 1–15, 2024, doi: 10.21070/ijler.v19i3.1137.
Asyari, Fijar Dwi, Rizky Eka Febriansah, and Misti Hariasih, “Pengaruh Konten Pemasaran, Kualitas Produk, dan Word Of Mouth Terhadap Minat Beli Sari Roti (Studi Pada Masyarakat Sidoarjo),” Jurnal Administrasi dan Manajemen, vol. 15, no. 1, pp. 31–46, 2025, doi: 10.52643/jam.v15i1.5533.
Abidin, Zainal, “The effect of perceived usefulness, perceived ease of use, and lifestyle on purchase intention,” Journal of Management and Business Insight, vol. 2, no. 1, pp. 62–70, 2024, doi: 10.12928/jombi.v2i1.935.
Juliana, Hellen, “Pengaruh Siaran Langsung dan Manfaat yang Dirasakan Terhadap Niat Beli Melalui Kepercayaan Konsumen pada Aplikasi Tiktok Shop,” SINOMIKA Jurnal Publikasi Ilmiah Bidang Ekonomi dan Akuntansi, vol. 1, no. 6, pp. 1517–1538, 2023, doi: 10.54443/sinomika.v1i6.754.
Fawahan, Lian and Ita Marianingsih, “Membangun Branding Produk Umkm Melalui Media Sosial Tiktok,” Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah, vol. 4, no. 2, pp. 280–289, 2021, doi: 10.47467/alkharaj.v4i2.627.
Pandiangan, Meri Mesia, Natalia E Sihombing, and L Primawati Degodona, “Pengaruh Kepercayaan dan Kemudahan Terhadap Keputusan Pembelian Secara Online di TiktokShop Pada Mahasiswa UHN Medan,” KALBISOCIO Jurnal Bisnis & Komunikasi, vol. 12, no. 1, pp. 122–132, 2025, doi: https://doi.org/10.53008/kalbisocio.v12i1.4473.
Saputra, Rivaldi, Ramayani Yusuf, and Rohimat Nur Hasan, “Pengaruh Kemudahan Penggunaan Terhadap Keputusan Pembelian Pada E-Commerce Tiktokshop,” Jurnal Manajemen dan Pemasaran (JUMPER), vol. 2, no. 1, pp. 137–145, 2023, doi: 10.51771/jumper.v2i1.575.
Ningsih, Hartati, Ida Jubaedah, Aslah Hilda Nurfadilah, Alfina Adzra Wardana, and Lisa Kustina, “Faktor-Faktor yang Memengaruhi Minat Beli (Studi pada Pengguna Tiktok Shop di Kabupaten Bekasi),” Score: Jurnal Lentera Manajemen Pemasaran, vol. 2, no. 01, pp. 10–20, 2024, doi: 10.59422/lmp.v2i01.181.
Sugiyanto, Mumuh Mulyana, and Visa Ramadhan, “Pengaruh Keamanan, Kemudahan Transaksi dan Persepsi Resiko terhadap Minat Beli: Studi Kasus pada Tokopedia,” Jurnal Informatika Kesatuan, vol. 1, no. 1, pp. 23–30, 2021, doi: 10.37641/jikes.v1i1.404.
Anggraini, Oktafia Nur and Dewi Komala Sari, “Pengaruh Promosi, Kemudahan Penggunaan dan Risiko terhadap Keputusan Penggunaan E-Money Shopeepay di Sidoarjo,” Innovative Technologica: Methodical Research Journal, vol. 1, no. 2, pp. 1–15, 2022, doi: 10.47134/innovative.v1i2.
Luhgiatno et al., “Metode Penelitian Manajemen,” Cetakan Pertama., Purbalingga: Penerbit CV. Eureka Media Aksara, 2024.
Arsyad, Safnil, Research Gap dan Novelty dalam Artikel Jurnal Penelitian, Cetakan Pertama. Purwokerto: PT. Pena Persada Kerta Utama, 2025.
Isma, Rizky Abdillah, Syarifah Hudayah, and Herning Indriastuti, “The Influence Of Perceived Usefulness, Perceived Ease Of Use, And Perceived Risk On Purchase Interestand Use Behavior Through Bukalapak Application In Samarinda,” International Journal of Economics, Business and Accounting Research (IJEBAR), vol. 5, no. 3, pp. 1247–1258, 2021.
Supriyatna, Wawan and Zakaria, “Pengaruh Persepsi Risiko, Persepsi Kemudahaan dan Persepsi Manfaat terhadap Minat Beli di E-Commerce Tokopedia di Tangerang Selatan,” Jurnal Arastirma Universitas Pamulang, vol. 4, no. 2, pp. 495–508, 2024, doi: 10.32493/jaras.v4i2.38823.
Nurfitri, Ade Rachmawati, Winarsih, Endang Setyaningsih, and Dimyati, “Minat Beli Online pada Produk Pakaian Wanita di TikTok Shop Ditinjau dari Aspek Persepsi Kemudahan Penggunaan Aplikasi dan Persepsi Harga,” INNOVATIVE: Journal Of Social Science Research, vol. 4, no. 2, pp. 5035–5047, 2024, doi: https://doi.org/10.31004/innovative.v4i2.9861.
Susanti, Yanti, Selvy Afrioza, and NurFadillah, “Pengaruh Manajemen Strategi, Kepercayaan Konsumen & Kemudahan Penggunaan Terhadap Minat Beli Konsumen Online-Shop Shopee,” JEDBUS: Journal of Economic and Digital Business, vol. 2, no. 1, pp. 8–17, 2025, doi: https://doi.org/10.61397/jedbus.v2i1.510.
Anugrah, Ria and Audita Nuvriasari, “Pengaruh Online Customer Review, Persepsi Risiko, dan Celebrity Endorsement terhadap Minat Beli Online di Tiktok Shop,” Jurnal Ilmiah Edunomika , vol. 07, no. 02, pp. 1–20, 2023, doi: https://doi.org/10.29040/jie.v7i2.9368.
Pahmi, Kualitas Produk dan Harga Mempengaruhi Minat Beli Masyarakat, Edisi Pertama. Makassar: PT. Nas Media Indonesia, 2024.
Kotler, Philip and Gary Amstrong, Principles of Marketing, 8th Ed. Harlow: Pearson Education Limited, 2020.
Priansa, Donni Juni, Perilaku Konsumen dalam Persaingan Bisnis Kontemporer, Edisi Ke-1. Bandung: Alfabeta, 2017.
Jogiyanto, Sistem Informasi Keperilakuan, Edisi Pertama. Yogyakarta: Andi, 2019.
Dahlan, Kandi Sofia Senastri et al., Technology Adoption A Conceptual Framework, Edisi Pertama. Tangerang: Yayasan Pendidikan Philadelphia, 2020.
Wicaksono, Soetam Rizky, Teori Dasar Technology Acceptance Model, Edisi Pertama. Malang: CV. Seribu Bintang, 2022.
Alexandra, Marini and Ramadhan Tinton, “Pengaruh Persepsi Kemudahan dan Persepsi Manfaat Terhadap Minat Beli pada Konsumen Tokopedia di Jakarta,” KALBISIANA Jurnal Sains, Bisnis dan Teknologi, vol. 8, no. 2, pp. 1396–1404, 2022.
Nadia, Fatimah, Sudiadi, and Ery Hartati, “Analisis Pengaruh Kepercayaan, Persepsi Manfaat, dan Persepsi Kemudahan Penggunaan terhadap Minat Beli pada Aplikasi Tokopedia Berbasis Mobile Menggunakan Metode Technology Acceptance Model (TAM),” Jurnal Teknologi Sistem Informasi, vol. 2, no. 1, pp. 126–136, 2021, doi: 10.35957/jtsi.v2i1.875.
Kotler, Philip and Kevin Lane Keller, Manajemen Pemasaran, Edisi ke 12. Jilid 2. Jakarta: PT Indeks, 2018.
Rahayu, Sri and Nadia Afrilliana, Perilaku Konsumen, Cetakan ke-1. Palembang: CV. Penerbit Anugrah Jaya, 2021.
Suryani, tatik, Perilaku Konsumen di Era Internet: Implikasinya pada Strategi Pemasaran, Edisi Pertama. Yogyakarta: Graha Ilmu, 2013.
Gultom, Titi Mora Agatha, Herta Manurung, and Nurlinawati Simanjuntak, “Pengaruh Kepercayaan dan Persepsi Risiko Terhadap Minat Beli Pakaian Online Shopee,” Jurnal Darma Agung, vol. 30, no. 3, pp. 595–608, 2022, doi: 10.46930/ojsuda.v30i3.2272.
Kafi, Nur Laely, Heri Prabowo, and Henry Casandra Gultom, “Analisis Pengaruh Kepercayaan, Presepsi Risiko dan Keamanan Terhadap Minat Beli untuk Bertransaksi Secara Online di Shopee,” INNOVATIVE: Journal Of Social Science Research, vol. 3, no. 4, pp. 2410–2422, 2023.
Nugraha, Jefri Putri et al., Teori Perilaku Konsumen, Cetakan Ke-1. Pekalongan: PT. Nasya Expanding Management, 2021.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D, Edisi Ke-25. Bandung: Alfabeta, 2017.
Indartini, Mintarti and Mutmainah, Analisis Data Kuantitatif Uji Instrumen, Uji Asumsi Klasik, Uji Korelasi dan Regresi Linier Berganda, Cetakan Ke-1. Klaten: Penerbit Lakeisha, 2024.
Almira, Ghaliyah Julya, Tandiyo Pradekso, and Nurist Surayya Ulfa, “The Influence of Perceived Usefulness, Perceived Ease of Use, and Sales Promotions Exposure on the Purchase Intention of OVO,” Interaksi Online, vol. 10, no. 4, pp. 215–222, 2022.
Afifah, Nadzima, “Understanding the Effect of Review Credibility, Perceived Usefulness, and Perceived Ease of Use towards Purchase Intention (A Study on K-Beauty Products in Shopee),” Jurnal Ilmiah Mahasiswa FEB, vol. 10, no. 1, 2021.
Sarusu, Armansyah M, Jajang Suherman, and Mutiara Ramadhani Latif, “The Influence of Digital Marketing and Perceived Ease of Use on Consumer Purchase Intention in the Shopee Marketplace,” Jurnal Maps (Manajemen Perbankan Syariah), vol. 9, no. 2, pp. 236–247, Mar. 2026, doi: 10.32627/maps.v9i2.1924.
Schiffman, Leon G and Leslie Lazar Kanuk, Consumer Behavior, 11th ed. New Jersey: Global Edition, 2015.
Nadia and Nursakinah Ritonga, “Pengaruh Perceived Of Risk (Persepsi Risiko) Terhadap Minat Beli Online,” Negotium: Jurnal Ilmu Administrasi Bisnis, vol. 5, no. 1, pp. 80–94, Jun. 2022, doi: 10.29103/njiab.v5i1.8109.
Arpah, M, Maizar, and Septa Diana Nabella, “The Effect Of Trust, Perception Of Risk And Security On Consumer Purchase Interest In Lazada (Empirical Study On Students Of The Faculty Of Economics And Business, Ibn Sina University),” International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), vol. 1, no. 4, pp. 304–316, 2023.
Downloads
Additional Files
Posted
Categories
License
Copyright (c) 2026 UMSIDA Preprints Server

This work is licensed under a Creative Commons Attribution 4.0 International License.
