DOI of the published article https://doi.org/10.61796/icossh.v2i2.365
The Effectiveness of the Sipraja App in Improving Services in Kludan Village, Tanggulangin Subdistrict, Sidoarjo Regency
Efektivitas Aplikasi Sipraja Untuk Peningkatan Pelayanan di Desa Kludan Kecamatan Tanggulangin Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.10680Keywords:
Effectiveness, SIPRAJA, Pubic Service, Digitalization, PublicAbstract
This study aims to describe and analyze the effectiveness of e-Government implementation through the Sidoarjo Public Service System (SIPRAJA) in managing population documents in Kludan Village. The research method used was qualitative with a descriptive approach. Data were collected through interviews, observation, and documentation, and analyzed using the Miles and Huberman interactive model. The results indicate that, in terms of goal achievement indicators, Sipraja is able to accelerate the service process, facilitate the community in processing documents independently, and reduce manual bureaucracy. In terms of integration indicators, coordination between the village government, service staff, and the community is good, although there are still obstacles to digital literacy and file upload errors. In terms of adaptation indicators, the village government is able to respond to technical obstacles and provide assistance to the community so that services remain optimally accessible.
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