DOI of the published article https://doi.org/10.36982/jpp.v10i4.6040
Evaluation of SIPRAJA in Improving Public Services in the Tambak Kalisogo Village Government, Jabon District, Sidoarjo Regency
Evaluasi SIPRAJA dalam Meningkatkan Pelayanan Publik di Pemerintah Pemerintah desa Tambak Kalisogo Kecamatan Jabon Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.10537Keywords:
Public Service, SIPRAJA, Policy Evaluation, DigitalizationAbstract
This study aims to describe and evaluate the implementation of the Sidoarjo Public Service System (SIPRAJA) application in improving the quality of public services in the Tambak Kalisogo Village Government, Jabon District, Sidoarjo Regency.. A descriptive qualitative approach was employed using William N. Dunn’s policy evaluation framework, which includes six indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. Data were collected through in-depth interviews, observation, and documentation. The findings indicate that in terms of effectiveness and efficiency, SIPRAJA accelerates service processes and reduces time and costs. Regarding adequacy, the system sufficiently addresses community needs for easier and faster services. The equity indicator reveals that benefits are not yet fully inclusive, particularly for citizens with limited digital literacy. Responsiveness is relatively strong, supported online verification features. Finally, appropriateness shows that SIPRAJA is relevant as a village-level digital innovation, although strengthening infrastructure and digital literacy is necessary to ensure sustainability.
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