Implementation of the Sidoarjo Public Service System (Sipraja) Type B Application in Suko Village, Sidoarjo District, Sidoarjo Regency
Implementasi Aplikasi Sistem Pelayanan Rakyat Sidoarjo (Sipraja) Tipe B Di Desa Suko Kecamatan Sidoarjo Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.10195Keywords:
Implementation, Digital Public Services, SIPRAJAAbstract
This study aims to analyze the implementation of the Sidoarjo Public Service System (SIPRAJA) Type B Application in Suko Village, Sidoarjo District, Sidoarjo Regency. SIPRAJA is an Android-based public service innovation that makes it easier for the public to access administrative services. The research focuses on Type B services that involve coordination between agencies from the village level to the relevant agencies. The method used is descriptive qualitative through observation, interviews, and documentation. The analysis refers to George Edward III's policy implementation theory which includes communication, resources, disposition, and bureaucratic structure. The results show that the implementation of SIPRAJA Type B is running quite well with the support of effective communication, implementer commitment, and clear division of tasks. However, there are obstacles such as budget limitations, server disruptions, decreased use of certain services, and differences in community digital literacy. Therefore, increased socialization, mentoring, and strengthening of resources are needed.
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