DOI of the published article https://doi.org/10.21831/efisiensi.v22i2.85149
Implementation of the Sidoarjo Public Service System (SIPRAJA) in Larangan Village, Sidoarjo Regency
Implementasi Sistem Pelayanan Rakyat Sidoarjo (SIPRAJA) di Desa Larangan Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.10060Keywords:
Village Government, Sidoarjo People's Service System (SIPRAJA), - ImplementationAbstract
The rollout of the Sidoarjo People's Service System (SIPRAJA) in Larangan Village, located in Sidoarjo Regency, is designed to improve the standard of public services and increase residents' access to administrative support. This research assesses how well SIPRAJA meets the needs of the community while also pinpointing the difficulties encountered during its execution. Utilizing a qualitative research method, information was collected through interviews, direct observations, and the analysis of documents. The results indicate that although SIPRAJA has progressed in making services more accessible, its overall effectiveness is hindered by insufficient public engagement and a lack of proper training for staff. As a result, there is an urgent requirement for increased initiatives to boost public understanding and to enhance the capabilities of staff in using the system. By focusing on these aspects, the quality of public services can be improved, culminating in more efficient service delivery via SIPRAJA
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