Analysis of Mental Workload of Shopee Express Partner Employees Using the NASA-TLX Method
Analisis Beban Kerja Mental Karyawan Mitra Kurir Shopee Express Menggunakan Metode NASA-TLX
DOI:
https://doi.org/10.21070/ups.9385Keywords:
Mental Health, NASA-TLX; Mental Workload; Courier Service; Shopee Express; Workload ManagementAbstract
The rapid growth of e-commerce in Indonesia has increased the workload in the logistics sector, particularly among Shopee Express partner couriers. This study aims to analyze the mental workload of partner couriers at Shopee Express Sidoarjo Hub 2 using the NASA-TLX method. Data were collected from 50 respondents through questionnaires that assessed six key dimensions of mental workload: mental demand, physical demand, temporal demand, performance, effort, and frustration. The results indicate that most respondents experience a “high” level of mental workload, with the dominant contributing factors being effort, mental demand, and temporal demand. These findings highlight the need to evaluate existing work systems and provide adequate support to maintain courier well-being. This research is expected to serve as a reference for developing workload management strategies in the logistics sector.
Downloads
References
U. Liani Putri And N. U. Handayani, “Analisis Beban Kerja Mental Dengan Metode NASA TLX Pada Departemen Logistik PT ABC.”
D. Wahyuni And R. Firmansyah, “Pengukuran Beban Kerja Mental Dengan NASA-TLX Pada Pekerja Logistik,” Jurnal Ergonomi Indonesia, Vol. 6, No. 1, Pp. 29–37, 2020.
M. Wardani Nasution, B. Widjasena, B. Kurniawan, P. Keselamatan Dan Kesehatan Kerja, And F. Kesehatan Masyarakat Universitas Diponegoro, “Hubungan Beban Kerja Fisik, Mental, Dan Kebiasaan Sarapan Terhadap Tingkat Kelelahan Kerja Pada Kurir Ekspedisi PT POS Indonesia Kota Semarang,” Vol. 9, No. 2, 2021, [Online]. Available: Http://Ejournal3.Undip.Ac.Id/Index.Php/Jkm
H. R. Diniari, “Analisis Stres Kerja Akibat Beban Kerja Mental Pada Pekerja PT. Kerta Rajasa Raya,” 2019.
N. Rahdiana, R. Arifin, And A. Hakim, “Pengukuran Beban Kerja Mental Di Bagian Perawatan Di PT. XYZ Menggunakan Metode NASA-TLX,” Go-Integratif : Jurnal Teknik Sistem Dan Industri, Vol. 2, No. 01, Pp. 1–11, May 2021, Doi: 10.35261/Gijtsi.V2i01.5076.
E. B. Setiawan And F. N. Nugraha, “Analisis Beban Kerja Mental Menggunakan Metode NASA-TLX Pada Divisi Distribusi Kurir J&T,” Jurnal Teknik Industri, Vol. 12, Pp. 45–56, 2020.
M. S. A. Hermansyah And N. U. Handayani, “NASA-TLX Assessment Of Mental Workload In Manufacturing Industry,” Spektrum Industri, Vol. 20, No. 2, Pp. 1–14, Oct. 2022, Doi: 10.12928/Si.V20i2.43.
S. Muhammad Et Al., “An Assessment Of Researchers’ Mental Workload And Fatigue While Engaged In Research Using Machine Learning And NASA-TLX,” Indian J Sci Technol, Vol. 18, No. 5, Pp. 347–356, Feb. 2025, Doi: 10.17485/Ijst/V18i5.3583.
D. S. Dewi And T. Septiana, “Workforce Scheduling Considering Physical And Mental Workload: A Case Study Of Domestic Freight Forwarding,” In Procedia Manufacturing, Elsevier B.V., 2015, Pp. 445–453. Doi: 10.1016/J.Promfg.2015.11.061.
S. Said Et Al., “Validation Of The Raw National Aeronautics And Space Administration Task Load Index (NASA-TLX) Questionnaire To Assess Perceived Workload In Patient Monitoring Tasks: Pooled Analysis Study Using Mixed Models,” J Med Internet Res, Vol. 22, No. 9, Sep. 2020, Doi: 10.2196/19472.
W. Hasanah, E. Amrullah, W. S. Saputra, And A. K. Dewi, “Pengukuran Beban Kerja Mental Pada Pekerja Kurir Dengan Metode NASA-TLX,” Jurnal Teknik Industri (Jurti), Vol. 4, No. 1, Pp. 29–35, 2025.
D. N. Ali, S. Sutrisno, And B. Nugraha, “Penilaian Beban Kerja Mental Pada Staff Karyawan Gudang Di PT. Pupuk Kujang Cikampek Dengan Pendekatan Metode National Aeronautics And Space Administration-Task Load Index (NASA-TLX),” Angkasa: Jurnal Ilmiah Bidang Teknologi, Vol. 16, No. 1, P. 17, May 2024, Doi: 10.28989/Angkasa.V16i1.1877.
N. Ningsih And A. Kurniawan, “Analisis Beban Kerja Mental Menggunakan Metode NASA-TLX Pada Perusahaan Distribusi,” Jurnal Sains Dan Teknologi, Vol. 21, No. 2, Pp. 282–290, 2020.
Hart And Staveland, Development Of NASA-TLX (Task Load Index): Results Of Empirical And Theoretical Research. 1988.
Hannock And Meshkati, Human Mental Workload. Netherlands: Elsevier Science Publisher. 1988.
Downloads
Additional Files
Posted
License
Copyright (c) 2025 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.
