The Influence of Service Quality, Trust, on the Satisfaction of Muzakki at the Muhammadiyah Zakat, Infaq, and Shodaqoh Collection Institution (Lazismu) Sidoarjo
Pengaruh Kualitas Pelayanan, Kepercayaan, terhadap Kepuasan Muzakki pada Lembaga Amil Zakat, Infaq, Shodaqoh Muhammadiyah (Lazismu) Sidoarjo
DOI:
https://doi.org/10.21070/ups.7806Keywords:
Service Quality, Trust, Muzakki SatisfactionAbstract
Every rich person who has wealth is obliged to pay zakat, which is a form of maliyah ijtima'iyah service. Zakat is the gift of certain assets which, because of Allah SWT, have become property rights to be distributed to people who have the right to receive them in accordance with Islamic Sharia Law. The aim of this research is to examine how Service Quality Variables and Trust Variables influence Muzakki Satisfaction. SPSS software was used to analyze the results of validity and reliability tests in this research. The research carried out showed that the Service Quality Variable had a direct and significant effect on the Muzakki Satisfaction Variable of 0.453. The Trust variable has a direct and significant effect on the Muzakki Satisfaction Variable of 0.646. The Service Quality and Trust variables have a simultaneous and significant effect on the Muzakki Satisfaction Variable of 0.800.
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