Analysis of Employee Performance Inpopulation Administration Services
Analisis Kinerja Pegawai Dalam Pelayanan Administrasi Kependudukan
DOI:
https://doi.org/10.21070/ups.4117Keywords:
Employee Performance, Service, Popolation AdministrationAbstract
This study aims to analyze the performance of employees in the Civil Registration Administration Service in the Village of Kajeksan, Tulangan District, Sidoarjo Regency. TThe research employs a qualitative descriptive research method to examine the conditions of a specific object. The results indicate that 1) The quality of employee performance is good in utilizing the information technology available, with employees fulfilling their duties and responsibilities. 2) The quantity of employee performance is optimally sufficient, even when handling a large number of documents, despite server constraints. 3) Timeliness of employee performance is reasonably optimal, considering the ability to provide services within a timely manner, although there are server-related challenges. 4) The effectiveness of employee performance ensures the delivery of the best services, facilitated by technological tools. 5) Employee self-reliance is optimal, with individual capabilities aligning with the community's expectations for processing population documents.
Downloads
References
H. Mubaroq and Y. N. Hidayati, “Analisis Kualitas Pelayanan Dan Kinerja Pegawai Kantor Desa Ambulu Kecamatan Sumberasih Kabupaten Probolinggo Terhadap Kepuasan Masyarakat,” Publik J. Manaj. Sumber Daya Manusia, Adm. dan Pelayanan Publik, vol. 9, no. 4, pp. 655–667, 2022, doi: 10.37606/publik.v9i4.398.
UU No.9 Tahun, “Presiden Republik Indonesia Peraturan Presiden Republik Indonesia,” Demogr. Res., pp. 4–7, 2018.
L. Nur Firdaus, “Pelayanan Administrasi Kependudukan di Kelurahan Genteng Kota Surabaya pada Pelayanan Kartu Keluarga dan Akta Kelahiran,” Publ. J. Public Adm. Stud., vol. 2, no. 1, pp. 82–86, 2023, doi: 10.24036/publicness.v2i1.55.
T. Purwanti and R. Suharyadi, “Tentang Administrasi Kependudukan ( Studi Kajian tentang Sistem Pelayanan Kependudukan di Kecamatan Sindang Beliti Ilir Kabupaten Rejang Lebong ),” J. Penelit. Sos. Dan Polit., vol. 7, no. 1, pp. 59–67, 2018, [Online]. Available: https://journals.unihaz.ac.id/index.php/mimbar/article/download/425/256
Undang-undang, “Undang-Undang Nomor 5 Tahun 2014 Tentang Administrasi Kependudukan,” Kementeri. Huk. dan Hak Asasi Mns., pp. 1–104, 2014, [Online]. Available: sc.syekhnurjati.ac.id/esscamp/aturan/APARATUR_SIPIL_NEGARA_(ASN).pdf%5Cn
Sujarweni, “Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Melalui Motivasi Kerja Pada Cv. Union Event Planner,” Agora, vol. 6, no. 1, pp. 1–6, 2018.
H. Maulia Wati and H. Sukmana, “Analysis of The Quality of Population Administration Services,” Indones. J. Public Policy Rev., vol. 20, pp. 1–7, 2022, doi: 10.21070/ijppr.v20i0.1251.
U.-U. R. I. N. 6 T. 2014, “Undang-Undang Republik Indonesia Nomor 6 Tahun 2014 Tentang Desa,” ACM Int. Conf. Proceeding Ser., vol. 18-April-2, no. 1, pp. 45–54, 2016.
J. Wibowati, “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Pt Muarakati Baru Satu Palembang,” J. Manaj., vol. 8, no. 2, pp. 15–31, 2021, doi: 10.36546/jm.v8i2.348.
N. Alirman, “Kinerja Pegawai Dalam Meningkatkan Kualitas Pelayanan Publik (Studi Kasus Pelayanan Kartu Tanda Penduduk Dan Kartu Keluarga Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Rokan Hulu),” J. Chem. Inf. Model., vol. 3, no. 2, pp. 1–11, 2016.
I. Patra, J. Abdussamad, and F. P. Tui, “2376-2395,” vol. 2, no. 6, pp. 2376–2395, 2023.
W. Subadi, “Performance of Village Apparatus in Operation of Government in Ribang Village in Muara Uya Sub District , Tabalong Regency,” PubBis (Jurnal Pemikir. dan Penelit. Adm. Publik dan Adm. Bisnis), vol. 3, no. 2, 2019.
M. Y. Syarifuddin Amalia, Adnan Ma’ruf, “Kinerja Pegawai Dalam Pelayanan Administrasi Di Dinas Kependudukan Dan Pencatatan Sipil Kota Makassar,” vol. 15, no. 2, pp. 41–45, 2022.
Aminuddin, Suriyani B.B, and Indra Andriatno, “Evaluasi Kinerja Aparatur Dalam Pelayanan Publik Di Desa Woerahi Kecamatan Meluhu Kabupaten Konawe,” J. Publicuho, vol. 5, no. 4, pp. 1011–1026, 2022, doi: 10.35817/publicuho.v5i4.45.
E. K. Sari and A. R. U.B, “Kinerja Aparatur Pemerintahan Desa Tambak Rejo Kecamatan Krembung Kabupaten Sidoarjo Dalam Pelayanan E-Ktp,” Publik J. Manaj. Sumber Daya Manusia, Adm. dan Pelayanan Publik, vol. 10, no. 2, pp. 674–688, 2023, doi: 10.37606/publik.v10i2.621.
N. Yanti and Ridayanti, “Jurnal Ilmu Kompuer, Ekonomi dan Manajemen,” J. Ilmu Komputer, Ekon. dan Manaj., vol. 2, no. 1, pp. 1272–1281, 2022.
Downloads
Additional Files
Posted
License
Copyright (c) 2024 UMSIDA Preprints Server

This work is licensed under a Creative Commons Attribution 4.0 International License.
