This preprint has been published elsewhere.
Preprint / Version 1

Analysis of Work Commitment, Workload, and Job Stress on Employee Performance with Job Satisfaction as an Intervening Variable at PT Pos Indonesia Sidoarjo

Analisis Komitmen Kerja, Workload, dan Job Stress Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada PT Pos Indonesia Sidoarjo

Authors

DOI:

https://doi.org/10.21070/t1xxvy48

Keywords:

Work Commitment, Workload, Job Stress

Abstract

This study aims to analyze and examine the impact of work commitment, workload, and work stress on employee performance, with job satisfaction as a factor, at PT Pos Indonesia Sidoarjo. A quantitative approach was employed, utilizing a survey method involving employees from various divisions within the company. Data collection was conducted by distributing questionnaires to selected respondents. The results indicate that work commitment significantly influences employee job satisfaction, and workload was also found to affect job satisfaction. Furthermore, a key finding reveals that job satisfaction acts as an intervening variable in the relationship between work commitment and work stress. These results offer valuable insights for PT Pos Indonesia Sidoarjo regarding the enhancement of organizational performance and the retention of high-quality employees; consequently, the company should implement strategies that strengthen these factors to achieve its future objectives.

References

Abadi, W., &Riyanto, S. (2021).TheEffect ofWorkload andTeamwork on Organizational Productivity. Jurnal Economic Resources, 4(1).

Ajabar, S.IP., M. M. (2020). ManajemenSumberDaya Manusia- Ajabar - Google Buku. In CV BUDIUTAMA.

Arifin, Alhabsji&, & Utami. (2018). Pengaruh Stress Kerja terhadap Komitmen dan Kinerja. Intelektiva: Jurnal Ekonomi, Sosial & Humaniora, 02(01).

Auliana, S., & Nurasiah, I. (2021). Integrasi Strategis Sumber Daya Manusia Untuk Kinerja Organisasi. Februari, 14(1).

Bariqi,M. D. (2020). Pelatihan Dan Pengembangan Sumber Daya Manusia.JurnalStudi Manajemen Dan Bisnis, 5(2). https://doi.org/10.21107/jsmb.v5i2.6654

DhyanParashakti,R.,SeptianiJuniarti,&Khotimah,N.(2019).THEEFFECTOFWORKLOAD,

WORKENVIRONMENT,CARERRDEVELOPMENTONEMPLOYEEJOBSATISFACTIONON

PT.SARICOFFEEINDONESIA,Tbk.DinastiInternationalJournalofEducationManagementAnd Social

Science, 1(1). https://doi.org/10.31933/dijemss.v1i1.35

Ferguson, K., Mang, C., & Frost, L. (2017). Teacher Stress and Social Support Usage. Brock Education Journal, 26(2). https://doi.org/10.26522/brocked.v26i2.606

Hasibuan,M.(2016).ManajemenSDM.EdisiRevisi,CetakanKeTigaBelas.BumiAksara.

Hoboubi, N., Choobineh, A., Kamari Ghanavati, F., Keshavarzi, S., & Akbar Hosseini, A. (2017). The ImpactofJobStress and JobSatisfaction on WorkforceProductivityin an Iranian Petrochemical Industry. Safety and Health at Work, 8(1). https://doi.org/10.1016/j.shaw.2016.07.002

Inegbedion, H., Inegbedion, E., Peter, A., & Harry, L. (2020). Perception of workload balance and employee job satisfaction in work organisations. Heliyon, 6(1). https://doi.org/10.1016/j.heliyon.2020.e03160

Junaidi, A., Sasono, E., Wanuri, W., & Emiyati, D. W. (2020). The effect of overtime, job stress, and workload on turnover intention. Management Science Letters, 10(16). https://doi.org/10.5267/j.msl.2020.7.024

Ma’rufi, A. R., & Anam, C. (2019). Faktor yang mempengaruhi komitmen organisasi. Prosiding Seminar Nasional Magister Psikologi Universitas Ahmad Dahlan, 9(1).

Nainggolan, A., & Ginting, M. C. (2019). KOMITMEN ORGANISASIONAL, MOTIVASI LAYANAN PUBLIKDANKINERJALAYANANDALAMSEKTORPUBLIK.JurnalIlmiahAkuntansi,4(1). https://doi.org/10.23887/jia.v4i1.15654

NasirizadMoghadam, K., Chehrzad,M. M., Reza Masouleh,S.,Maleki,M., Mardani,A., Atharyan, S., & Harding, C. (2021). Nursing physical workload and mental workload in intensive care units: Are they related? Nursing Open, 8(4). https://doi.org/10.1002/nop2.785

Ratnaningsih, D. S. (2021). Pengaruh Kepuasan Kerja, Stres Kerja, dan Komitmen Organisasional terhadapTurnover Intention.JurnalIlmuManajemen,9(3).https://doi.org/10.26740/jim.v9n3.p1267-1278

S,D.E.(2017).PENGUKURANKINERJASDMMETODEHUMANRESOURCESSCORECARD SEBAGAI UPAYA OPTIMALISASI KINERJA ORGANISASI. IQTISHODUNA, 12(1). https://doi.org/10.18860/iq.v12i1.3939

Sari Apri Yani, N. W. M. (2019). Pengaruh Gaya Kepemimpinan dan Lingkungan Kerja Terhadap Komitmen Karyawan dengan Motivasi Sebagai Variabel Intervening. International Journal of Social Science and Business, 3(1). https://doi.org/10.23887/ijssb.v3i1.17338

Siswanto, S., Supriyanto, A. S., Ni’mah, U., Asnawi, N., & Wekke, I. S. (2019). Does a workload influence the performance of bank employees? Management Science Letters, 9(5). https://doi.org/10.5267/j.msl.2019.2.007

Suhardianto, N., & Leung, S. C. M. (2020). Workload stress and conservatism: An audit perspective. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1789423

Susanto, R. (2020). Kontribusi Faktor Mendasar Kepuasan Kerja: Fondasi Pengembangan Profesionalitas Tenaga Pendidik. Jurnal Imiah Pendidikan Dan Pembelajaran, 4(1).

Susilo, J., & Satrya, I. G. B. H. (2019). Pengaruh Kepuasan Kerja Terhadap Turnover Intention yang DimediasiOlehKomitmen OrganisasionalKaryawan Kontrak.E-JurnalManajemen UniversitasUdayana, 8(6), 3700–3729. https://doi.org/10.24843/ejmunud.2019.v08.i06.p15

Sutarto, A. P., Wardaningsih, S., &Putri, W. H. (2021). Workfrom home: Indonesian employees’ mental well-being and productivity during the COVID-19 pandemic. International Journal of Workplace Health Management, 14(4). https://doi.org/10.1108/IJWHM-08-2020-0152

Yekefallah, L., Namdar, P., Panahi, R., & Dehghankar, L. (2021). Factorsrelated tostudents’ satisfactionwithholdinge-learningduringtheCovid-19pandemicbasedonthedimensionsofe-learning.Heliyon, 7(7).https://doi.org/10.1016/j.heliyon.2021.e07628

Alberto., (1995). A compari son of organizational structure, job stress, and satisfaction in audit and Management. All Businnes

Hani,T.Handoko,2001,ManajemenPersonaliadanSumberDayaManusia,BPFE,Yogyakarta.

Karim, Nurlia, 2013.Stres Kerja Pengaruhnya Terhadap Prestasi Kerja pada Karyawan Kafe Bambu Expres Manado.Jurnal EMBA ISSN 2303-1174. Vol 2 No. 3 (2013), http://ejournal. unsrat.ac.id/index.php/emba/article/view/1894/1503. Di akses 10 Mei 2014.Hal 1359-1368.

Saputra, A., T., Bagia, I. W., & Yulianthini, N. Y. (2016). Pengaruh kepuasan kerja dan loyalitas karyawan terhadap kinerja karyawan. e-Journal BismaUniversitas Pendidikan Ganesha Jurusan Manajemen, 4(6), 1–8

Ali, M., Idris, A., & Kalalinggi, R., (2013). Pengaruh kepuasan kerja terhadap kinerja pegawai pada badan ketahanan pangan dan pelaksana penyuluhan daerah kota samarinda. eJournal Administrative Reform, 2013, 1(2), 418–430

Posted

2026-10-12