System of Classroom Facility Complaint Reporting Based on Web Mobile with QR-Code Integration
Sistem Pelaporan Keluhan Fasilitas Ruang Kelas Berbasis Web Mobile Dengan Integrasi QR-Code
DOI:
https://doi.org/10.21070/ups.12470Keywords:
Sistem Informasi Pelaporan Keluhan, Web Mobile, Integrasi QR Code, Framework Flask, SQLite, Monitoring Fasilitas KampusAbstract
This study aims to develop a web mobile-based classroom facility complaint reporting system integrated with QR-Code technology at Building GKB 4, Universitas Muhammadiyah Sidoarjo. The traditional reporting mechanism often suffers from bureaucratic delays, inaccurate location identification, and lack of real-time monitoring. Using the Waterfall software engineering methodology, the system was built using Python with Flask framework, Bootstrap 5, and SQLite database. QR-Codes were strategically deployed across 20 classrooms in Floors 2, 3, and 4 to enable anonymous, login-free reporting for students. System features include anti-spam protection based on active unit asset ID, admin dashboard, technician workflow, and periodic maintenance scheduling. Black Box testing and real-time load testing confirmed 100% functionality with zero-second latency in record transmission. The implementation streamlines complaint response times, enforces operational transparency, and provides a scalable digital architecture for university asset management.
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