DOI of the published article https://doi.org/10.61796/icossh.v2i2.325
Implementation of the Policy on Using the E-Buddy Application for Correspondence at the Sidoarjo Regency Transportation Agency
Implementasi Kebijakan Penggunaan Aplikasi E-Buddy Dalam Surat Menyurat Di Dinas Perhubungan Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.12356Keywords:
E-Buddy Application, Administrative Digitalization, Policy Implementation, CorrespondenceAbstract
This study aims to describe and analyze the implementation of the E-Buddy application in the correspondence process at the Sidoarjo Regency Transportation Agency. The study is motivated by government administrative digitalization to improve the effectiveness and efficiency of correspondence management. A descriptive qualitative method was employed through observation, interviews, and documentation. The analysis uses George C. Edward III’s implementation theory, covering communication, resources, disposition, and bureaucratic structure. The findings show that communication has been implemented well through directives and technical guidance, although WhatsApp remains a supplementary communication medium. Resources are generally adequate, but limitations in computer hardware and IT personnel remain challenges. Employee disposition is positive, demonstrated by their willingness to adapt to E-Buddy. The bureaucratic structure operates effectively through clear task and authority division, Standard Operating Procedures (SOPs), and defined workflows. Overall, E-Buddy has supported the effectiveness and efficiency of correspondence, although communication and resources still require further strengthening.
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