Implementation of the Sidoarjo People’s Service System (SIPRAJA) in Medalem Village Government, Tulangan District

Implementasi Sistem Pelayanan Rakyat Sidoarjo (SIPRAJA) Di Pemerintah Desa Medalem Kecamatan Tulangan

Abstract

This study aims to analyze and describe the implementation of the Sidoarjo Public Service System (SIPRAJA) in the Medalem Village Government, Tulangan District, Sidoarjo Regency. This study employed a descriptive qualitative method with data collected through interviews, observation, and documentation. Informants were selected using purposive sampling and included the Village Secretary, Head of Administration and General Affairs who also serves as the SIPRAJA operator, and service users. The analysis applies Edward III’s policy implementation perspective, covering communication, resources, disposition, and bureaucratic structure. Data were analyzed using the Miles and Huberman model through data collection, reduction, presentation, and conclusion drawing. The findings indicate that SIPRAJA implementation is not yet optimal due to village officials’ resistance to digital complexity, low digital literacy, limited public outreach, inadequate human resources, and unstable internet connectivity. The study recommends strengthening officials’ capabilities, improving digital literacy and outreach, and providing infrastructure to optimize SIPRAJA and improve services.