Effectiveness of Digital Based Administrative Services through the SIPRAJA Application in Damarsi Village, Buduran District, Sidoarjo Regency
Efektivitas Pelayanan Administrasi Berbasis Digital melalui Aplikasi SIPRAJA di Desa Damarsi Kecamatan Buduran Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.12012Keywords:
Damarsi Village, Digital Services, Public Services, SIPRAJAAbstract
This study aims to analyze and describe the effectiveness of digital-based administrative services through the SIPRAJA application in Damarsi Village, Buduran District, Sidoarjo Regency. A descriptive qualitative method was employed, with data collected through observation, interviews, and documentation. The analysis was based on Sondang P. Siagian's effectiveness theory, covering resources, service quality and quantity, service time, and service procedures. The findings indicate that SIPRAJA has been fairly effective in improving administrative service efficiency by facilitating access to services and accelerating document processing. However, several challenges remain, including limited operator competence, low community digital literacy, suboptimal system integration, and the presence of other service applications that affect SIPRAJA utilization. Therefore, efforts to enhance human resource capacity, strengthen system integration, and improve public outreach are necessary to optimize the implementation of digital-based administrative services.
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