Implementation of the Integrated Sub-District Administrative Service (PATEN) Policy in Tulangan Sub-District
Implementasi Kebijakan Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kecamatan Tulangan
DOI:
https://doi.org/10.21070/ups.11901Keywords:
Policy Implementation, Public Sevice, Integrated Administrative Service at the Subdistrict Level (PATEN)Abstract
This study aims to analyze the implementation of the Integrated Administrative Service Policy at the Subdistrict Level (Pelayanan Administrasi Terpadu Kecamatan/PATEN) in Tulangan Subdistrict. The findings indicate that, in terms of the communication indicator, information regarding policies, service procedures, task distribution, and regulatory changes was disseminated through coordination meetings, socialization programs, and technical guidance. Regarding the resources indicator, service personnel possessed the necessary competencies through training and technical guidance and were supported by service facilities and infrastructure. For the disposition indicator, service personnel were assigned based on their competencies, capabilities, and experience, and they received incentives in accordance with applicable regulations. Regarding the bureaucratic structure indicator, the implementation of PATEN was supported by Standard Operating Procedures (SOPs) and a clearly defined organizational structure with explicit duties and authority..
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